Customer Help

They are the same branded contacts that you get at your Doctor's office.

Take a Quiz and earn Loyalty Points! *

Welcome to our fun contact lens quizzes! 🎉Test your knowledge, learn some cool facts, and see how much you know about caring for your contact lenses. Let’s get started!

* loyalty points are assigned to your account after completing the quiz with over 60% correct answers.

We absolutely provide aftercare! In fact, providing aftercare is a legal and ethical obligation for contact lens suppliers and we provide aftercare with every order at no extra cost to you. This includes written instructions on lens wear and care, access to online resources (insertion / removal guides, cleaning tips, etc) and even direct support from our in-house Optometrist.

We want to ensure you not only get the best prices on lenses, but also the guidance needed to wear them safely. Your eye health is our priority and we operate under General Optical Council and FDA guidelines to make sure that you’re looked after.

Probably! We stock over 3 million contact lenses in our distribution centers and aim to despatch over 95% of orders on a same day basis. For more information click here.

Crystal Vision Lenses are always in stock, and we stock 95% of all Branded lenses like Acuvue, so the time for your order to get in the post is normally within 24 hours.
Orders are currently shipping from the UK and will take up to 21 days to arrive. For more details click here.

Prescription changed? Got LASIK? Feel free to return your contacts for any reason. We accept all unopened, unmarked, unexpired boxes.

Please note that customers will have to pay return postage charges and are advised to record and insure the package for their own security. Contact us any time to start a return.

Crystal Money Back Guarantee

We want our customers to be delighted with Crystal Contact Lenses, so for your peace of mind we offer a money-back promise.

Our no quibble money-back promise is simple. If you are not happy with the product, you will get your money back.

How do I get a refund?

If for any reason you are not satisfied, contact us straight way and we will arrange for you to return the remaining lenses for a refund.