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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14180
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15698 customer reviews
4.8

Customer Reviews

Showing 1-50 of 792 items.
Fast delivery. Good product.

These lenses, though a little on the expensive side, are great and quite good value for money. They work properly without any blurring and are easy to put in and take out (just be careful, of course - and watch your nails (and fingers)).

By from Caernarfon on 04.11.2024 16:02

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Good service - wrong choice of lenses.

As it says above. Have tried Crystal lenses and they are awful. a) to insert and b) for comfort.

By from Derby on 02.09.2024 09:53

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Eye Care Products

Good range of products. Simple to order. Prompt delivery.

By from Scotland on 25.08.2024 19:17

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Ease

Easy to use, great product, great staff

By from Gateshead on 29.07.2024 06:23

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Fast.

Fast.

By from Unknown location on 11.07.2024 15:22

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Delivery could be quicker

Delivery could be quicker

By from Unknown location on 14.06.2024 15:50

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Great lenses

Great, comfy replacement for my usual optician supplied lenses. Super fast delivery though often not available, awaiting stock.

By from Unknown location on 12.05.2024 19:36

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Contact lenses were fine but the box…

Contact lenses were fine but the box was dented.

By from Unknown location on 27.04.2024 15:51

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very good,super fast shipment.my…

very good,super fast shipment.my problem is my lenses are quite particular so the never have any in stock which means they have to come direct from the supplier which can take upto 10 day. How about ordering jusyt a few boxes so i can get fast delivery.

By from Unknown location on 31.03.2024 21:34

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Excellent choice of lens and prompt delivery.

Good choice of lens and reasonable prices. The delivery is very quick and reliable. I have used this company for many years now and would highly recommend.

By from Unknown location on 12.03.2024 23:21

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I am a happy customer of Contact…

I am a happy customer of Contact lenses.co.uk.......for many years now. However, as I get older, I am more nervous about purchasing over the internet. In an email from Contact Lenses to customers who have problems logging in, you say 'Just ring this number and we will sort everything'. I was so happy to see this as I am so nervous about internet. However when I ring, you tell me that I cannot order over the phone...! So I think you need to clarify this in your email...! If you can enable purchasing over the phone again, I think you will have many more customers.....many of us just do not risk online anymore....fraud is everywhere...

By from Unknown location on 08.03.2024 20:05

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What I wanted was out of stock

What I wanted was out of stock. Ordered different lenses which were more expensive. Lenses great. Delivery super fast. Highly recommend company

By from Unknown location on 01.01.2024 17:01

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Great quick response from contactlenses.co.uk

Great quick response. Friendly helpful staff. I'll add the last star when I use them, but I'm sure they'll be up to the usual high standard

By from Unknown location on 11.12.2023 09:42

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Great service

Great customer service from Sophie, kept me informed of when my order was dispatched etc & lenses arrived in a matter of days. Well done 👍

By from Unknown location on 14.10.2023 17:23

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Delivered on time

Delivered on time, a star has been knocked off because the company seems to have had a lot of logistic and procurement issues with contact lenses frequently out of stock for months at a time. This is very recent (in the last year) and I'm sure there are reasons beyond control but obviously with medical products it causes real problems. I am -10 and very active, wearing my glasses for daily activities isn't tenable and with eyesight this bad I need reliable sources of contact lenses!

By from Unknown location on 16.09.2023 16:07

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GREAT COMPANY, GOOD CUSTOMER SERVICE

I always get my lens solutions and my disposable contact lenses from this company. I have done so for a few years now. I have always found them to be very professional. I get my delivery pretty quickly most times and the items are well packaged. My only gripe this time - and this isn't contactlenses.co.uk's fault - but I wasn't able to purchase my lens solution as a twin pack. I like to do this, as it works out a bit cheaper than buying the bottles individually. I think Alcon (who makes it) has decided to discontinue the Twin Packs for some reason. Grrrrgghhh. This is clearly not this company's fault though - I have been really happy with them. Their customer service is very good too, as when I contacted them regarding an order, they were very helpful.

By from Unknown location on 11.09.2023 12:08

Company replied:

Hi Boo, Thank you for your feedback. I am sorry you have been unable to order the twinpack. A few months ago, there was stock issues and they only had singles which we purchased and sold instead. Our support team will look into the supply issues and see if the twinpacks are available again. They will be in touch with an update. Kind regards Hayley

Hayley Brown, 11.09.2023 16:33

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ordered over 10 days ago

Edit,. CS team got in touch and keep me posted on the delays. They even threw in a extra box as a way to say sorry. Well recovered guys

By from Unknown location on 13.07.2023 09:54

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Received one of the boxes in old…

Received one of the boxes in old packaging which has shorter expiring dates (yet, still a year to go) while another with new packaging is expiring in 2028. The greatest problem is the two boxes are in different shapes which it’s more difficult to store

By from Unknown location on 06.06.2023 16:14

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Easy fast ordering and delivery

Easy fast ordering and delivery

By from Unknown location on 05.06.2023 23:47

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Love the lines and price

Love the lines and price But quite often on or other of the lenses I order aren’t in stock

By from Unknown location on 29.05.2023 16:54

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As with most things prices are rising

As with most things prices are rising

By from Unknown location on 26.05.2023 17:00

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Wide range to chose from

Wide range to chose from. Good explanation of prescription requirements. Lense solution in smaller bottle would be nice. Far cheaper than Specsavers for the same product (even including having to pay for eye tests). Also not tied to a contract which is good.

By from Unknown location on 13.05.2023 16:34

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Very good service

Very good service

By from Unknown location on 05.05.2023 19:09

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Wide Range & Efficient Delivery

Good range of opthalmic products at competitive prices, speedily delivered and simple to order.

By from Unknown location on 05.05.2023 16:34

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Quick & easy to order with updates…

Quick & easy to order with updates throughout the process

By from Unknown location on 30.04.2023 16:39

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Always good and on time

Always good and on time

By from Unknown location on 10.04.2023 08:10

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Love this company but packaging could be improved so it can be posted.

Love this company, cheapest you will find but great quality! No complaints other than I wish they sent lenses in post-able packaging. When you’re working 9-5 it’s difficult to receive the package when it comes and often I’ve had mine go back to delivery office which is only open 2 hours a day during working hours which is extremely inconvenient and I can’t collect until the weekend! If that was fixed it would be 5 stars.

By from Unknown location on 25.03.2023 23:00

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Easy to order

Easy to order, prices competitive and delivery was fast.

By from Unknown location on 25.03.2023 10:36

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Customer support

Best price lenses delivered quick,only once delivery has failed &customer support was excellent too

By from Unknown location on 15.03.2023 18:11

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Product in stock

Product in stock Delivery was quick

By from Unknown location on 10.03.2023 18:40

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Effecient and fast delivery

Effecient and fast delivery

By from Unknown location on 10.03.2023 18:17

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Great service

Starting to get a little expensive but quick reliable service

By from Unknown location on 25.02.2023 18:31

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Lenses ordered were fine although they…

Lenses ordered were fine although they were out of stock of my preferred lenses. This meant additional cost which was unfortunate. The second time lenses have been out of stock from my own experience.

By from Unknown location on 21.02.2023 08:25

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Disappointed that my usual product was…

Disappointed that my usual product was out of stock, however was desperate for some lenses so tried a different range, dispatch and delivery was very quick as usual, pleased with order.

By from Unknown location on 18.02.2023 20:39

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Came on time just what I ordered

Came on time just what I ordered

By from Unknown location on 09.02.2023 13:21

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Quick delivery.

Quick delivery.

By from Unknown location on 07.02.2023 20:05

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Very good website

Very easy to order. Order always comes quickly and on time. Very good prices. It would be great if I had the option to set up a standing order or something similar so that orders could go through automatically (subscription?) Thanks!

By from Unknown location on 29.01.2023 17:42

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They delivered on time

They delivered on time. Great service.

By from Unknown location on 10.01.2023 17:32

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Timely delivery

Timely delivery - no issue with the lenses

By from Unknown location on 30.12.2022 18:07

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I really like the lenses but it took…

I really like the lenses but it took far too long for delivery. The other place I use delivers next day if ordered before 10pm, including weekends. It doom almost a week to get my lenses which was less than ideal as I had run out. I do appreciate that royal mail have had strikes however, I don't think they were striking when I was awaiting delivery, regardless, there are other couriers. Not sure whether I will order again from here or not.

By from Unknown location on 11.12.2022 18:33

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Easy ordering

Easy ordering, well packaged and prompt delivery

By from Unknown location on 10.12.2022 17:07

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The delivery was much later than…

The delivery was much later than expected and so my order didn’t reach me, because I was only staying at the delivery address temporarily. I tried to contact the customer service by phone and email but no response. Update on 12 Dec. I phoned the customer service again today and got through. They explained why the delay was and have refunded me straight away. So, I am giving them 2 more stars from the original 2 stars. I am happy with the solution.

By from Unknown location on 10.12.2022 12:53

Company replied:

Hello Weiwei, Thank you for your review. I am sorry that your order did not arrive when expected. Due to the recent and on-going postal strikes, customers were advised before payment that delays during delivery will occur. Apologies again for the inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 12.12.2022 20:44

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I was initially unhappy with service as…delivery never arrived

I was initially unhappy with service as I paid for next day delivery and did not receive within the timescale quoted. However I was fortunate to speak to an advisor called Sophie who went out of her way to help in any way she could. I received a refund for the next day delivery charge and Sophie tracked the replacement item until it arrived checking I was satisfied and happy with outcome. Big shout out to Sophie who went above and beyond to ensure I received my delivery and turned my negative experience into a positive one. Much appreciated

By from Unknown location on 25.11.2022 13:14

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Usually post is fine but took 5 days to…

Usually post is fine but took 5 days to arrive

By from Unknown location on 22.11.2022 18:52

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Honest review

The actual process of ordering and delivery was excellent. The contact lens themselves are thinner than the ones I normally have. This has made them difficult to use and I have had to discard some whilst trying to get them out of their containers

By from Unknown location on 05.10.2022 22:14

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Reliable and efficient service as…

Reliable and efficient service as always. Don't always have my prescription lenses in stock, but usually arrive earlier than the expected delivery. Thumbs up

By from Unknown location on 05.10.2022 19:23

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The recommended lenses are better than…

The recommended lenses are better than my old brand

By from Unknown location on 22.09.2022 21:13

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Quick delivery no problems at all

Quick delivery no problems at all. More expensive than other providers though.

By from Unknown location on 13.09.2022 11:58

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Contacts got lost in transit

Contacts got lost in transit. Emailed company and sent out new order as recorded delivery and got them the following day. Very efficient and friendly service

By from Unknown location on 11.09.2022 16:30

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Arrived in excellent condistion

Arrived in excellent condistion

By from Unknown location on 04.09.2022 15:52

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.