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based on 15698 customer reviews
4.8

Customer Reviews

Showing 1-50 of 284 items.
Contacts won't stick to my eye

Contacts won't stick to my eye

By from Unknown location on 21.06.2024 04:07

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Order never arrived

I placed an order weeks ago. It never arrived. I have contacted customer service several times and no response. Now I am being asked to write a review which is one star as I have no product but have paid and no help from company.

By from Unknown location on 29.05.2024 18:03

Company replied:

Hello Rachel, Thank you for your review. I am sorry that your order which left us on the 12th May has not yet arrived with you. I can see you contacted our support and we replied on the 22nd May asking for you to confirm the delivery address we have for you. As of yet, we have not heard back so would have assumed the issue had been resolved and the order delivered since. I have asked our team to contact you again regarding this, so please look out from another email from us. We can then resolve this for you asap. Apologies again and thank you for bringing this to our attention. I understand the delay may have caused you some inconvenience. Kind regards Hayley

Hayley Brown, 30.05.2024 14:21

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I wasn't happy this time

I wasn't happy this time. I always order from here as I always get my contact lenses a day or 2 days after ordering them. But this time round they didn't arrive for 5 days. Do I was without contact lenses. Disappointed really. I rely on them coming soon. Hence why I use them

By from Unknown location on 20.03.2024 22:10

Company replied:

Hello Tara Thank you for your feedback. I am sorry to hear that your order did not arrive as quickly as usual. I can confirm after you placed your order at 21.18 on the 8th March, our fulfillment team despatched your order on the 9th March. It is unfortunate that on this ocassion our delivery partners did not manage to deliver them the following day which is usually what happens. I can see that you did get in touch with our team who provided you with some information to help. Im pleased your order did reach you, albeit a little later. Apologies again and for the inconvenience caused. Kind regards Hayley

Hayley Brown, 21.03.2024 13:12

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Late delivery

I ordered lenses well before my holiday departure date and when I enquired, I was told there were supply issues so I got next day delivery of the exact same product and price elsewhere. So despite the offer of a £10 voucher, I will not be using your website again.

By from Unknown location on 07.02.2024 21:31

Company replied:

Hello Neil, Thank you for your feedback. I am sorry to hear that your lens order did not reach you in our expected time. It is unfortunate that we were unable to source the lens from the manufacturer due to there delays. Im pleased you were able to source them in time for your leave. However it is regreftul that you may not order from us in the future. Apologies again. Kind regards Hayley

Hayley Brown, 09.02.2024 12:27

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They were delivered a month later

They were delivered a month later. No mitigation on website to say they are out of stock. Had to wait a long time.

By from Unknown location on 06.02.2024 16:48

Company replied:

Hello Fara, Thank you for your feedback. Your most recent order left us within a week of making the order, which was earlier than we had advised you it would. I can see the order was then delivered to you the following day and confirmed at the delivery address. Your previous orders have also left us either on time or earlier. I hope this has cleared up any confusion regarding delays on us sending your orders. Kind regards Hayley

Hayley Brown, 07.02.2024 13:58

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This company used to be good!!!

This company used to be good ..deliver accurately within a day or two. The last two times we used them..have been awful... the first time despatching the lenses three weeks after we ordered... the last time ..even after three weeks we had to ask where the lenses were ... they dispatched half the order a few days later ..the rest a week or so after that . It is the last time I will use them, we were customers for a few years ..but never again.

By from Unknown location on 03.02.2024 18:07

Company replied:

Hello Malcolm, Thank you for your review. It is unfortunate that the lenses you require appear to experience a delay with the manufacturers when we have made the order on your behalf. It is unknown until the date of your despatch is due and we contact them for an update. We send your order as soon as possible and I can see we sent the items of your order that we had at that time to try and avoid any inconvenience if we could. Again I apologise for the delays and the inconvenience this will have caused. We understand that lenses are a need and not always something wearers can wait for. Our team have passed on your feedback to the manufacturers in the hopes they will at least advise us at the time of ordering that there is a delay. Apologies again, Kind regards Hayley

Hayley Brown, 07.02.2024 13:48

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I’ve ordered 6 boxes of contact lenses

I’ve ordered 6 boxes of contact lenses. The delivery was 3 weeks delayed and short of one box. I’ve asked for a refund and was informed that the missing box would be delivered yesterday, and I am still waiting 😔

By from Unknown location on 31.12.2023 19:20

Company replied:

Hello Silvia, Thank you for your review. I am very sorry to hear that your order was delayed, and an item was missing. This is very unusual and I am sorry you were affected by an error. Our system shows a replacement has been sent. I will ask a member of our team to look into this and contact you asap. Apologies again. Kind regards Hayley

Hayley Brown, 04.01.2024 16:58

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Really really poor and misleading.

Really really poor and misleading. I'm disapointed that for the last 9 months I have been told that my normal order is 'currently not available due to supply issues'. I then have no option to buy the more expensive ones at double the price. I get if this was a 1 off but for the last 9 months I always get told the same thing and they will 'be in next month' but they never are. Ive used this company for the last 9 years as they used to be the best. My normal order is :- Crystal 1 Day (box) R: 8.6/14.2 -1.50 Price: £7.75 Qty: 2 Total: £15.50 Crystal 1 Day (box) L: 8.6/14.2 -1.50. If I ordered 4 boxes (2 of each I would get free delivery which was an honest purchase. I have been tricked to pay double the price for the last 9 months due to my lenses of choice not being available but told they would have them in next month. They never are! I hope this review is taken on board as for years I have seen you and your friendly Irish sales team as my preferred supplier but I can't help you have pulled the wool over my eyes. Lewys in Cardiff

By from Unknown location on 31.12.2023 18:15

Company replied:

Hello Lewys Thank you for your feedback. I am very sorry to hear that your lenses have not been availble for you to purchase on many occasions. We do offer the premium branded lenses at a hugely reduced rate if the lenses required are out of stock in the Crystal brand. We have experienced stock issues with our range of Crystal lenses due to slow production. Even though we have had several deliveries over the year of our Aqua and Hydro, powers have sold out very quickly due to their popularity. I am sorry you have been affected by this many times. I can see our team have already been in contact with you and will let you know as soon as they lenses you need are available. Apologies again, we hope to sort these issues in the coming year. Kind regards Hayley

Hayley Brown, 03.01.2024 15:00

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I ordered these lens in good faith

I ordered these lens in good faith, and all I got was a bad service. I gave them my prescription which is correct as it is from my optometrist and it is not old and would work with the lens that they have as the prescription is as the last pair I had. The Coopervision were not very good a little flimsy so I decided to change to Johnson & Johnson which would be good for me. They got the reading prescription right but the long distance was wrong. All I would like is for my money refund or the correct prescription made it is very simple. It seems there clinicians have there own agenda not quite sure why they like to mess up the company they work with, reputation. Thank you

By from Unknown location on 03.12.2023 17:24

Company replied:

Duplicate review - poster has been replied to via verified review.

Hayley Brown, 07.12.2023 19:44

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I ordered these lens in good faith as I…

I ordered these lens in good faith as I know my prescription and it was good with the Coopervision lens so ought to have been good with the Johnson & Johnson ones. The quality of the Coopervision is not as good as the other so I had changed company. Really disappointed with the service that contactlens.co.uk has given. If they had made the prescription to the specifics that were given then they ought to have been fine as that is the prescription from my opticians. The reading side was good but the long distance was bad and the prescription is not old I can send it to you if you like. So the service I found appalling so I would like a refund or the prescription to be fill properly if you have clinicians that like to actually work and be respectful. Thank you. Sincerely, Blanard Prior-Byrne.

By from Unknown location on 03.12.2023 17:12

Company replied:

Hello Blanard, Thank you for your feedback. I am sorry that the lenses you ordered were not suitable for you. I can see you have been in touch with our support team who have confirmed, that you ordered a lens to correct astigmatism using your multifocal lens prescription. Therefore the vision will not be corrected as per your usual lens order. Again I am sorry your lenses were unable to be used. We advise to order lenses you have been fitted for or to consult with your optician for an alternative. Apologies again, Kind regards Hayley

Hayley Brown, 06.12.2023 14:33

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Do Not Buy from this Company

I returned lenses that ordered by mistake, ordered and paid for new ones. RETURNED THE ORIGINAL LENSES. TOLD THEY HAVE NOT GOT THEM. Not getting refund I used their RETURN LABEL DO NOT BUY FROMMHERE

By from Unknown location on 16.11.2023 17:38

Company replied:

Hello Annette, I am sorry to hear you are not satisfied with the service we have provided. I can see a free returns label was provided to you on request and it was advised via that same email for you to obtain a 'proof of postage' receipt when making the return to ensure it reaches us safely. As advised by our support team, we are unable to make a refund without the return reaching us (which can take up to 10 working days) or without us being provided with a proof of postage receipt regarding the return. I am sorry if this is not the response you were hoping for. I can confirm that once the return reaches us, a refund will be issues right away. Apologies again, Kind regards Hayley

Hayley Brown, 17.11.2023 14:05

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Disgraceful

Disgraceful. No order arrived. Appalling telephone customer services. Avoid at all cost.

By from Unknown location on 13.11.2023 13:33

Company replied:

Hello Simon, Thank you for your feedback. I am sorry you were not happy with the service provided by our customer support. I can see you have been in touch and after us sending your order on the 8th November, you were disappointed we were unable to resend and refund the postage costs on the 11th due to a non-delivery. Our delivery times for first class can take between 2-3 business days, and sometimes longer which we need to allow for. As discussed a full refund has been issued today. I hope this has helped resolve the issue. Regards Hayley

Hayley Brown, 13.11.2023 20:25

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Terrible service

Terrible service, paid extra for fast delivery and took 10 days to reach. Why on Earth do you use DPD who require a signature when the item can be posted through a standard letter box ? Very disappointed in your service after using you for almost 10 years

By from Unknown location on 30.10.2023 21:33

Company replied:

Hello Steve, I am sorry that your DPD order took longer than expected to arrive. As with all Next Day services, a signature is required which is why the courier would not have posted the order. One of our team will be in touch and look into why the delivery did not reach you on time. Apologies again, Kind regards Hayley

Hayley Brown, 01.11.2023 13:18

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Stop asking for reviews it is annoying

Was going great until like everyone else it's,,, tell us how we did... Tell us we were great... Nooo stop pestering me with review requests. I paid my money got what I paid for. Believe me you would of heard from me if the service was poor. Now go away.

By from Unknown location on 29.10.2023 17:19

Company replied:

Hello Paul, Thank you for your feedback. I am sorry that us asking for feedback has become a nuisance for you. This is not our intentions, but to help others who may consider ordering from us. Within your account there are options for signing up or opting out of marketing and offer emails. You can also unsubscribe via each email we send out to you. Apologies again. Kind regards Hayley

Hayley Brown, 01.11.2023 13:24

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Misleading customers

"Misleading customers. Selling stuff they do not have making people WAIT. I ordered lenses that I needed to take with me on holiday. It said ""delivery 1-3 working days"". Waiting for 4 days - nothing. Then logged back in to check and it turned out this info ONLY AFTER THEY ARE IN STOCK. So WHY DO YOU WRITE DELIVERY IN 1-3 DAYS? You need to write delivery in 1-3 days + how many days we are going to wait to get them ordered for you. Hate businesses that SELL WHAT THEY DO NOT HAVE. If they did show them out of stock I would have ordered somewhere else, and got them on time. Hateful cheaters just willing to get money and not willing to provide service."

By from Unknown location on 15.09.2023 07:48

Company replied:

Contactlenses have asked reviewer for confirmed order details.

Hayley Brown, 02.10.2023 17:33

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Appalling

This company has gone from great to appalling, don't trust your money here, they have let me down badly over the last few months so I will be switching my business elsewhere having used them for over 10 years, absolutely disgraceful

By from Unknown location on 20.07.2023 18:24

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:02

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A company in trouble that don't have the honesty to stop taking people's money.

Ordered from them, after they had started having problems (I hadn't realised and they hadn't got the honesty to stop receiving orders that they couldn't fulfil). I get regular emails promising me at some point I'll receive my order. Today I've asked for a refund, I went to a rival and received my lenses within 2 days.

By from Unknown location on 19.07.2023 11:49

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:02

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Huge delays

Very few lenses in stock. Went ahead and ordered different ones. After a week I still hadn’t received anything. Checked and currently dispatch taking over a week from ordering. Surely they need to make this a banner on top of the front page of their website? Emailed to cancel only to be told emails taking three days to reply to. Ordered from Lenstore and received the next day

By from Unknown location on 19.07.2023 10:17

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Sadly seem to have gone very bad

Sadly seem to have gone bad. Have used successfully for many years, but have been waiting over a month for my order with constant promises of dispatch that are never met. I will need to request a refund and switch to an alternative supplier. Sad and disappointing after they had previously been so good

By from Unknown location on 18.07.2023 15:43

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Have used them for years but now they are failing

Have used them for years, but since 3 June 2023 they have failed to deliver my lenses. I got a refund for my June order, thought I’d try again with a different brand of lenses (which was their advice) on July 1st. It is now 17th July and nothing received except for apology emails. I seems like they are failing again. Something has gone horribly wrong with this business.

By from Unknown location on 17.07.2023 10:20

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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And still waiting...

Back on the 7th June I placed my first order with this company. After waiting over 3 weeks, my order was cancelled. An apology was sent, along with a discount to order a different set. These were ordered on the 27th June. I am still waiting. It has taken me to chase the order to be told I would be contacted again the following day. This never happened and I have now been told to wait till Tuesday. It is a constant circle of poor organisational skills, a complete let down, and never ending wait. A second chance was given, but there won't be a third. We all have issues, but it is how it is handled using great customer services to reach out first, not waiting for customers to leave or chase themselves.

By from Unknown location on 15.07.2023 09:10

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Ordered over 19 days ago

"Ordered over 15 days ago, and after chasing was told they would be shipped in 1-3 days and that they would update me the following day. 3 days later, still not shipped and no updates provided as they promised. Update: They have now emailed to say ""our stock is currently unavailable. You should have received some emails about this the management team sent."" Seems odd they dont have access to the stock and Ive not received emails from the management team. Update: Did receive my order, unfortunately the 30% discount they promised was no where to be seen."

By from Unknown location on 14.07.2023 12:34

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Really shocking fall from grace in…

"Really shocking fall from grace in customer service. I've been buying contact lenses from contactlenses.co.uk for over 10 years now, and recently I've noticed a massive drop in quality of service. I originally bought crystal daily disposables, and had to wait a week (when I noticed my order was still ""processing"") before I called up contactlenses.co.uk, and was informed that they don't do these anymore (no idea why my order processed for a full week before I was told this). Desperate for contact lenses, I bought 2 boxes of Focus Dailies and even paid extra for 1st class delivery... this was a week ago, and still have yet to get any news about the delivery of my contact lenses. I contacted customer support and found Sophie to be very helpful and sympathetic, but ultimately I feel like the company as a whole has really gone downhill. I haven't been able to drive or exercise without my contacts and feel really annoyed that I have had to go to so much effort and still haven't received a couple boxes of contact lenses. I've been a customer here since 2012, but I'll be looking at other contact lenses sellers, as this really isn't on. Huge price hikes in contact lenses, delayed deliveries, lack of stock. Terrible."

By from Unknown location on 14.07.2023 10:09

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Atrocious customer service!

Made an order 11 days ago and still waiting. No update on delivery times until I called in.

By from Unknown location on 12.07.2023 19:40

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Have been a customer for years

Have been a customer for years, ordered my usual order and was fobbed off with issues, such as no stock and will send out tomorrow. Took 2 weeks to arrive and wa sent from another supplier, with no paperwork. I think they are in trouble as they can't now stock the Crystal range. Don't order.

By from Unknown location on 10.07.2023 21:11

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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DO NOT ORDER

I ordered over 15 days and paid for 1st class postage, 15 days later still waiting for my contact lenses. I contacted asking for a refund in with I got an email to say contacts will be back in stock mid-July. This was only sent after I sent my email. Shocking Customer experience. I will not be returning

By from Unknown location on 09.07.2023 21:36

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Told I have to wait 9 days for…

Told I have to wait 9 days for delivery, I've accepted it, one month later still no sign of it. One month later received email saying lenses will not be dispatched and money will be refunded. Now waiting for my money

By from Unknown location on 02.07.2023 12:24

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Don’t buy, look elsewhere

I have used this company since 4 April 2005, they used to be great but now their customer service is rubbish. Their adds say they are the most reliable, they aren’t. I don’t know what has happened to their customer service, they used to be so polite and helpful, now they have a take it or leave it attitude. This will be my last order with this company. Don’t order, look elsewhere. Now 3rd July, on Friday was told my lenses would be dispatched in two days. I ordered on the 15th expecting a very quick turnaround. I’m worried, is anyone receiving their order? They took my money straight away and told me on Friday they have hundreds of orders. Adding up to quite a sum. So gave you another chance: We are pleased to confirm receipt of your order placed with us on 12 Jul 2023 17:52 - thank you! Your allocated order number is 4325957. Order Total: £67.80 Despatch Estimate Date: 19 Jul 2023 Received: 18 July 2023 Hi Christine, Thank you for your order, and sorry we have not yet sent it. We had some changes to our stock and distribution, and we were getting back to normal with receiving stock and sending orders out. However, there have been some delays, and we have yet to be able to ship all orders. We understand it is frustrating and inconvenient to be without contact lenses, and we are genuinely sorry. We are doing all we can to rectify the delays and ship your order as soon as possible. No promise of when the order would be dispatched, the money was again taken from my bank - more lost interest. I cancelled this order apparently it takes 10 - 14 days to get my money back, another nice little sum of interest on all your customer’s orders. Ordered elsewhere got my lenses the next day.

By from Unknown location on 30.06.2023 13:24

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Incredibly disappointed

Incredibly disappointed! I have been ordering from them for years and have always been very happy but have been extremely disappointed for the last three weeks! Ordered and was told it was going to be 7 days rather than the normal quick delivery. I was ok with this as I have always been spoiled with their quick delivery. Three weeks later and no order and no communication whatsoever! I emailed them a few times on their website asking for information. They kept closing the enquiry down without a response. This morning I received an email to say that they’ve cancelled my order but I still haven’t received my email! Absolutely atrocious! They’ve just lost a good customer due to their terrible communication! Never again!

By from Unknown location on 29.06.2023 19:34

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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I’ve been using them for the last 10…

I’ve been using them for the last 10 years but recent distribution changes and absolutely poor customer communication has left me without contacts for 3 weeks! I patiently waited only to find out they have now cancelled my order! Forget this company, try Vision Direct. Ordered on Sunday and arrived on Monday!!!! Sorry Contact Lens but you have lost another valuable customer 👋

By from Unknown location on 29.06.2023 00:52

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Shoddy and Bad Customer Service

Extremely unhelpful Customer Service representative Sophie - emailed last order re their “software/ warehouse and my missing order her response was “Go Elsewhere” have been with company for nearly 10 yrs so have now gone elsewhere!

By from Unknown location on 27.06.2023 18:36

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Hi all Iv been a customer of this…

Hi all Iv been a customer of this company for years but today Iv tried to call them and Iv been waiting on the phone for over 40mins,Iv also noticed that they don’t have my reorder details still so they’ve been wiped and when I try and order I can’t get what Iv always had

By from Unknown location on 26.06.2023 18:50

Company replied:

Hello Dean, Thank you for your feedback and apologies for the delay. Due to the emergency changes to our stock and distribution services we had to make, we have become extremely busy via our call and email services. I can see your previous order history on your account which you can also access via our online site should you need to. Apologies and thank you for your patience. Kind regards Hayley

Hayley Brown, 27.06.2023 13:14

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The contacts are rubbish

The contacts are rubbish. Some arrived teared in the packet some tear inside the eyes not safe at all. Paid extra for the sensitive eyes ones made no difference at all!! Waste of my money.the company did not contact me after the review

By from Unknown location on 22.06.2023 22:58

Company replied:

Hello Raay, Thank you for your feedback. I am sorry to hear that the lenses you have purchased have not been suitable. One of our team will be in touch directly to discuss the issues with you. Apologies again and thank you for making us aware. Kind regards Hayley

Hayley Brown, 27.06.2023 13:11

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Used to deliver in about 2 days

Used to deliver in about 2 days, I've now been waiting over 2 weeks. Shoddy.

By from Unknown location on 19.06.2023 13:31

Company replied:

Hello Miranda, Thank you for your feedback and apologies for the delay. Due to the emergency changes to our stock and distribution services we had to make, we were unable to send any orders which all customers were advised of before proceeding to payment. A discount was offered to all customers happy to wait. These changes have taken longer than we hoped, and we apologise for this. Please feel free to get in touch with our support team to discuss your order further. Apologies and thank you for your patience. Kind regards Hayley

Hayley Brown, 19.06.2023 21:08

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Have been a customer of theirs for…

Have been a customer of theirs for years. Placed an order last week and they stated 5 day delivery time it has now been 7 days with no update, no explaination, and the lenses are not even at their fullfilment centre. I have had to spend more money with a different company who can reliably deliver next day. Contactlenses.co.uk have lost me as a customer. 2 weeks later and still no communication. Terrible service to be expected as they have my money already.

By from Unknown location on 18.06.2023 09:39

Company replied:

Hello Dave, Thank you for your feedback and apologies for the delay. Due to the emergency changes to our stock and distribution services we had to make, we were unable to send any orders which all customers were advised of before proceeding to payment. A discount was offered to all customers happy to wait. These changes have taken longer than we hoped, and we apologise for this. One of our support team will be in touch to discuss your order further. Apologies and thank you for your patience.

Hayley Brown, 26.06.2023 17:40

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Cannot get on with these lenses

Cannot get on with these lenses. Seem so thin, they just keep turning inside out when trying to put them in my eyes. Very frustrating.

By from Unknown location on 14.05.2023 18:38

Company replied:

Hello Geoff, Thank you for your feedback. I am sorry the alternative lenses you ordered have not been suitable. One of our team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 15.05.2023 18:46

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Contactlenses.co.uk are a great company…

Contactlenses.co.uk are a great company that provide a great service but the contact lenses I ordered were absolutely terrible and split as soon as they went into my eye. I have been wearing contacts for years and have never had this issue before

By from Unknown location on 07.05.2023 00:02

Company replied:

Hello Kerry, Thank you for your feedback. Im sorry to hear you're having issues with your current lens order. One of our team will be in touch to resolve this issue for you. Apologies again, Kind regards Hayley

Hayley Brown, 15.05.2023 18:49

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Worst contact lens

Worst contact lens Liquid stung my eyes and the lens were curled in the solution not at all fit for use

By from Unknown location on 05.05.2023 16:34

Company replied:

Hello Annmarie, Thank you for your feedback. Im sorry to hear you're having issues with your current lens order. One of our team will be in touch to resolve this issue for you. Apologies again, Kind regards Hayley

Hayley Brown, 15.05.2023 18:52

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Very bad

Very bad, I used to buy my lenses from you but I found an other cheapest shop but after few times they started delivery late. My last experience with your company was the same, I ordered my contact lenses and only after 2 days it was processed and delivered 4 days later. Because of that I’ll not order anymore with this company.

By from Unknown location on 03.04.2023 15:55

Company replied:

Hello. Thank you for your feedback. I am sorry your order did not arrive as quickly as you had expected. We do provide an estimated despatch date at the time of ordering. I can see your lenses are a non-stock toric lens which is the reason for the slightly longer despatch / delivery times. Again I apologise for any inconvenience caused. Kind regards Hayley

Hayley Brown, 05.04.2023 19:13

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Never got the order right at all

Never got the order right at all, had to have paypal contact them to return my payment...never use again

By from Unknown location on 26.03.2023 13:23

Company replied:

Hello Pamela, Thank you for your feedback. I am sorry you were unable to see correctly with the lenses you ordered. As a dispute was raised via PayPal, this took longer to resolve then if you would had contacted our support team directly. A refund has been issued. Kind regards Contactlenses.

Hayley Brown, 27.03.2023 12:10

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Terrible Company - Customs fee

Terrible Company. I bought from the Irish version of the website contactlensesplus.ie. The delivery stated about 5 days, however, I then got a message after a week stating that I need to pay customs fee of 15 euro to deliver Ireland, which is ridiculous. The website is essentially false advertising - as the website states that it is fast delivery to Ireland. I didn't pay the fee and just sent the goods back. Complete waste of time for something as simple as contact lenses. The customer service representative was also incredibly rude when I contacted them. Won't buy from them ever again. Absolute joke.

By from Unknown location on 15.03.2023 19:23

Company replied:

Hello Michael, Thank you for your feedback. I am sorry that you have not yet received your order and that you were not aware all orders, regardless of the site ordered from are sent from the UK. A note is displayed before checkout to advise customer of the following: 'Contactlenses.co.uk is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department. Orders are despatched from the UK and you will be responsible for any import taxes or duties.' I apologise that this has caused you an inconvenience. One of our team will be in touch to track your parcel and resolve this for you. Kind regards Hayley

Hayley Brown, 16.03.2023 19:46

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The use of PayPal is rubbish

The use of PayPal is rubbish

By from Unknown location on 12.03.2023 13:31

Company replied:

Hello Peter, Thank you for your feedback. I apologise if you have experienced difficulties in making a payment via our webpage, I can see you have an open order within your account. One of our team will be in touch to see if there is anything we can help with. Apologies again and I hope we can resolve this for you. Kind regards Hayley

Hayley Brown, 13.03.2023 12:29

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They are very dry.

They are very dry.

By from Unknown location on 21.02.2023 17:22

Company replied:

Hello Rebecca, Thank you for your review of our product. I am sorry that the lenses were not suitable for you and caused dryness. One of our support team will be in touch to discuss this further with you. Apologies again, Kind regards Hayley

Hayley Brown, 22.02.2023 19:53

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They sent me the wrong ones for the…

They sent me the wrong ones for the second time and they are so uncomfortable and blurred vision

By from Unknown location on 30.12.2022 10:23

Company replied:

Hello Stacey, Thank you for taking the time to review our services. I am sorry that you received lenses which were not suitable. These were an alternative lens due to the required lenses being out of stock. A message asking if you were happy to proceed with an alternative will have been shown before payment, I am sorry if this was not noticed. I can see you have been in contact with our support team already and an alternative lens has been sent to you. Apologies again and thank you for your patience whilst we resolved this for you. Kind regards Hayley

Hayley Brown, 04.01.2023 16:22

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Ordered on Dec 5th..?

Ordered on Dec 5th, received an email Dec 15th saying they were on there way, didnt arrive till Dec 18th. 13 day from ordering before I received them, pretty abysmal TBH. Ive used this company for years now, they were great at first, postage was included in the price, that changed to postage added later on, then a distribution center was thrown into the mix taking your orders longer to arrive, now its down to 13 days, time to look elsewhere I think.

By from Unknown location on 26.12.2022 19:10

Company replied:

Hello Stewart, Thank you for your review. I am sorry that your order took longer than expected to arrive. Unfortunately your particular lens was delayed with the manufacturer. The recent postal strikes will have then affected you once the order left our distribution centre. We do offer free postage when you order over a certain value and all orders are sent out first class post. Apologies again for the delays and the inconvenience this will have caused. One of our support team will be in touch to discuss this with you. Kind regards Hayley One of our team will be in touch to resolve this for you. Apologies again for the delay and inconvenience. Kind regards Hayley

Hayley Brown, 29.12.2022 17:25

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Items never deliverer

Never received my order and still chasing up to receive any update!

By from Unknown location on 24.12.2022 15:30

Company replied:

Hello Anna, Thank you for your review. I am sorry that your order has been delayed with our delivery partners, and thank you for making us aware of this. I can confirm your order left us on the 12th December and apologise that the recent postal strikes have affected you. One of our team will be in touch to resolve this for you. Apologies again for the delay and inconvenience. Kind regards Hayley

Hayley Brown, 29.12.2022 17:17

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no good For me

For me, yes you can read with a struggle but every thing shrank appreciably and driving an absolute no no! An expensive experiment

By from Unknown location on 19.12.2022 10:32

Company replied:

Hello Sabini. Thank you for your review. I am sorry that an alternative lens you tried was not suitable. A multifocal lens is a complex lens and should be fitted by an optician before trying. One of our support team will be in touch to resolve this for you. Kind regards Hayley

Hayley Brown, 19.12.2022 20:05

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My last order was great as I reverted…

My last order was great as I reverted to the more expensive lenses we have always ordered before we started buying the Crystal lenses which were much cheaper. The last order of Crystal lenses on 8th Nov was disastrous. The lenses are for my son and were of poor quality, kept splitting, resulting in sore weepy eyes and even split whilst he was at work resulting in a 2 hour round trip for me with spares as he couldn’t drive his digger and couldn’t get home. Will never buy these cheap Crystal lenses again.

By from Unknown location on 18.12.2022 19:00

Company replied:

Hello June, Thank you for your review. I am very sorry to hear that one of the products you purchased appeared faulty. Thank you for bringing this to our attention. One of our support team will be in touch to discuss this further. Kind regards Hayley

Hayley Brown, 19.12.2022 20:11

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Still haven't received my order

Still haven't received my order! Very frustrating.

By from Unknown location on 16.12.2022 17:14

Company replied:

Hello Samantha, Thank you for taking the time to review our services. I am sorry to hear that the recent postal strikes have had an affect on you receiving your lens delivery. I can see you made contact with us regarding this on the 16th and a replacement order was sent to you, and a confirmed delivery was made today. Apologies again for the delay and any inconvenience this may have caused. Kind regards Hayley

Hayley Brown, 19.12.2022 20:08

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Haven’t bloody arrived yet probably due…

Haven’t bloody arrived yet probably due to Royal Mail or they are lost

By from Unknown location on 15.12.2022 17:12

Company replied:

Hello Mark, Thank you for your review and making us aware of your non-delivery. As you know the postal strikes have had a huge impacts on deliveries, however we would have anticipated the parcel making it to you by now. One of our team will be in touch to look into this and resolve it ASAP. Apologies again, Kind regards Hayley

Hayley Brown, 15.12.2022 19:44

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.