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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14180
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15698 customer reviews
4.8

Customer Reviews

Showing 101-150 of 15,698 items.
Excellent service

Excellent service

By from Unknown location on 22.05.2024 17:21

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Bang for buck

I usually get my contact lenses from here for over couple years now. Very good quality for the price paid. Highly recommend ++

By from Unknown location on 20.05.2024 17:36

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Disappointed …

The latest lenses I got keep breaking and are difficult to stay in my eyes

By from Unknown location on 19.05.2024 19:53

Company replied:

Hello Gail, Thank you for your taking the time to review our services. I am sorry that your product is not satisfactory, this is unusual and we will rectify this for asap. One of our team will be in touch. Apologies again. Kind regards Hayley

Hayley Brown, 22.05.2024 15:55

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Highly Recommended

Really easy to use, next day delivery. Really well priced and when I accidentally ordered the wrong prescription they sent new ones and let me return the others with a prepaid postage

By from Unknown location on 17.05.2024 15:51

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Long term customer who’s service experience is declining

Over time the service is declining. Orders sit for long periods in ‘Processing’ No communication is forthcoming and is only reactive if you reach out as a customer. When you do contact, your enquiries do get followed up, but then nothing changes. Ordered on 4th May, showing still processing on 15th May.

By from Unknown location on 15.05.2024 19:54

Company replied:

Hello Deborah, Thank you for your review and your continued custom. I am sorry that your recent orders have taken longer to reach you that in the past. We do advise at the time of ordering the estimated date of despatch, however there will be times when further delays may happen with the manufacturer. It is unfortunate that the lenses you require are gradually being discontinued, which means the manufacturers are slower at replenishing stock and therefore slower at getting them to us. Again I apologise that you have been affected by this and we will try and advise of delays in advance when possible. Thanks again for ordering and your feedback. Kind regards Hayley

Hayley Brown, 16.05.2024 15:21

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Very easy glasses very robust for £15…

Very easy glasses very robust for £15 !! Love them free delivery over £35 had contact lenses had before and were comfortable day wear Would use again had free delivery but added a contact lenses case to get it as needed £1 more to spend but all came 3 different times

By from Unknown location on 14.05.2024 23:37

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The customer service I received from Sophie.

The customer service I received with regard to a query and the follow up help.

By from Unknown location on 14.05.2024 22:13

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Easy website and super fast service

Easy website, easy ordering and fast service - highly recommend these guys!

By from Unknown location on 14.05.2024 15:48

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Been using Contaclenses.co.uk for many…

Been using Contaclenses.co.uk for many years, always 'focussed' on the best customer service and price

By from Unknown location on 13.05.2024 17:13

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Really Helpful

I've ordered my lenses from Contactlenses.co.uk for years and have never had any issues. My most recent order was lost in the post and replaced with no issues with quick and friendly customer service. Thank you so much!

By from Unknown location on 13.05.2024 17:07

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Great service as always

Great service as always

By from Unknown location on 13.05.2024 17:00

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Excellent Source for Lenses

Easy to use search and reorder facility alongside quick delivery and competitive prices make the contactlenses.co.uk site an excellent source for lenses 👍🏻

By from Unknown location on 13.05.2024 16:30

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speedy options

I like the options and the flexibility. Service was lightning fast too.

By from Unknown location on 12.05.2024 22:16

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Great lenses

Great, comfy replacement for my usual optician supplied lenses. Super fast delivery though often not available, awaiting stock.

By from Unknown location on 12.05.2024 19:36

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Sophie is super nice efficient and…

Sophie is super nice efficient and helpful There is an Irish chap too he’s also very good

By from Unknown location on 12.05.2024 15:50

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Very good

Ordered lenses that were cheaper than high street, lenses turned up, lenses were good. 10/10

By from Unknown location on 11.05.2024 16:00

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Excellent experience ordering and…

Excellent experience ordering and amending an order. Custom support was super helpful and quick to respond. Totally recommend.

By from Unknown location on 10.05.2024 15:56

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Good prices and very quick delivery

Good prices and very quick delivery

By from Unknown location on 09.05.2024 21:12

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Excellent wen there in stock

Excellent wen there in stock

By from Unknown location on 09.05.2024 15:47

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Lenses did not arrive and no problem in…

Lenses did not arrive and no problem in getting them resent.

By from Unknown location on 08.05.2024 23:04

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fast and efficent

fast and efficent, will use again

By from Unknown location on 08.05.2024 18:00

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Simply could not ask for more.

I've used contactlenses.co.uk for many years now and they are always reliable, very fast delivery and have good communication channels too. Easy to work with and very competitive prices too, you simply could not ask for more.

By from Unknown location on 08.05.2024 15:55

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Great service

Great service. Easy to use and fast delivery.

By from Unknown location on 07.05.2024 17:00

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Great customer service

Ordered the lenses and they arrived the next day!

By from Unknown location on 07.05.2024 15:48

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Good service all round.

Good service all round.

By from Unknown location on 06.05.2024 20:53

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Very good and speedy delivery as usual!

Very good and speedy delivery as usual!

By from Unknown location on 06.05.2024 17:53

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Brilliant service

Brilliant service, as always! I received my lenses the next day.

By from Unknown location on 06.05.2024 16:43

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Does what it says on the tin

Does what it says on the tin - great value for a great product - quick and no fuss - always an alternative offered it you've run out of something

By from Unknown location on 06.05.2024 16:20

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Quick to purchase

Quick to purchase, and delivery next day..

By from Unknown location on 05.05.2024 07:53

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Very good experience

I've ordered my contact lenses on multiple occasions. Always fast postage, and helpful staff when things need to be queried.

By from Unknown location on 03.05.2024 16:11

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Great service fast delivery simple to…

Great service fast delivery simple to order and absolutely no hassle at all.

By from Unknown location on 01.05.2024 19:05

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Fantastic company

Fantastic company. Would highly recommend. They are extremely efficient in what they do. I always order my contact lenses from Contactlenses.co.uk. Thank you!

By from Unknown location on 30.04.2024 22:16

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Always helpful receptionist and fast…

Always helpful receptionist and fast delivery.

By from Unknown location on 30.04.2024 16:05

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Excellent prompt service

Excellent prompt service

By from Unknown location on 30.04.2024 16:02

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Excellent service

Excellent service, quick delivery.

By from Unknown location on 30.04.2024 15:49

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Contact lenses were fine but the box…

Contact lenses were fine but the box was dented.

By from Unknown location on 27.04.2024 15:51

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I have been using contactlenses.co.uk…

I have been using contactlenses.co.uk for the last 10 years now and has always been a great service.

By from Unknown location on 27.04.2024 08:36

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Love their Crystal brand of lenses…

Love their Crystal brand of lenses which are cheap and comfortable. Unfortunately, not always in stock but this is shown before ordering so I have the option of choosing something different. Delivery is super fast.

By from Unknown location on 25.04.2024 17:17

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Quick delivery and good quality

Always such a fast service and postage, it’s brilliant. Been buying from here for years and always very good quality contact lenses

By from Unknown location on 24.04.2024 17:20

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Excellent service every time!

Excellent service every time!

By from Unknown location on 24.04.2024 16:15

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Exceptional customer service

I have used contactlenses.co.uk for a number of years, and have always had good experiences. The latest experience far exceeded even the usual orders. After there was a problem with my delivery, i contacted the team and received a response from Sophie, who was able to re-send my order, to a new address for it to be delivered less than 24 hours later. Sophie was attentive, helpful and fast to reply. I’ll continue using the company for as long as I need contacts!

By from Unknown location on 24.04.2024 14:08

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Exemplary service again

Exemplary service again. Received an email saying my order was being dispatched . . . arrived next day!! Superb service and very easy reordering. Thank you.

By from Unknown location on 23.04.2024 17:10

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Have used them for years and they ship…

Have used them for years and they ship the same day. Never had any issues, will keep using them.

By from Unknown location on 23.04.2024 13:32

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Perfect delivery was next day 5star…

Perfect delivery was next day 5star service and cheapest on the internet thanks again will be ordering soon

By from Unknown location on 17.04.2024 17:01

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Best service and delivery!

I’ve been ordering contacts from these guys for over 10 years now and they remain one of the only companies I’ve dealt with in the U.K. as consistently good. Customer service is great, delivery time always within 2-3 days. Just refreshing to have this in a time where services in the U.K. are going downhill! Thank you Contactlense co uk!

By from Unknown location on 16.04.2024 03:08

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No fuss service and quick delivery

No fuss service and quick delivery

By from Unknown location on 14.04.2024 17:10

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Great customer service

Only been using this company for a short time but when I ordered wrong lenses Sophie quickly put things right for me and was extremely helpful. Crystal Hydro lenses are brilliant too.

By from Unknown location on 10.04.2024 08:25

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Order, wear, love, repeat…

I get the lenses I like the most at a great price and they are also shipped out to me really quickly. I am a forever returning customer.

By from Unknown location on 08.04.2024 17:22

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Always fast shipping and easy to…

Always fast shipping and easy to reorder.

By from Unknown location on 08.04.2024 15:55

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Amazing customer service

Amazing customer service when hadn’t received my lenses team sent to great lengths to get me alternatives to arrive before my holiday!

By from Unknown location on 06.04.2024 20:00

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.