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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14180
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15698 customer reviews
4.8

Customer Reviews

Showing 151-200 of 15,698 items.
The company are so easy to deal with…

The company are so easy to deal with and great prices

By from Unknown location on 06.04.2024 17:03

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Excellent customer service agents and…

Excellent customer service agents and excellent products, don't buy lenses from anywhere else

By from Unknown location on 06.04.2024 15:48

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Consistently good

Always prompt, reliable, easy to use website, and good prices.

By from Unknown location on 06.04.2024 12:26

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Reliable as always

As always. Lenses arrived promptly. Great customer service 👍🙂

By from Unknown location on 05.04.2024 21:55

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Great customer service and super fast…

Great customer service and super fast delivery

By from Unknown location on 05.04.2024 15:47

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Great service used for years

Great service used for years

By from Unknown location on 02.04.2024 15:48

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Great service

Great price, good quality lenses, fast delivery Very pleased

By from Unknown location on 01.04.2024 21:52

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I have ordered several times contacts…

I have ordered several times contacts and as always a perfect experience. Good explanation about different type of lenses. Kept updated about the shipment minute to minute and even a dispatch on Sunday was extraordinary. All in all highly recommended.

By from Unknown location on 01.04.2024 14:51

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very good,super fast shipment.my…

very good,super fast shipment.my problem is my lenses are quite particular so the never have any in stock which means they have to come direct from the supplier which can take upto 10 day. How about ordering jusyt a few boxes so i can get fast delivery.

By from Unknown location on 31.03.2024 21:34

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Easy to order really fast delivery

Easy to order really fast delivery. Can't fault at all

By from Unknown location on 31.03.2024 16:09

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Amazing support team

Amazing support team! And good delivery service. Thank you so much. I really appreciate your customer service team.

By from Unknown location on 30.03.2024 16:52

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Great service

Great service. Fast delivery,great lenses.

By from Unknown location on 29.03.2024 18:51

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accurate experience …

this was a really fast experience and it was accurate

By from Unknown location on 28.03.2024 18:50

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Easy to reorder

Easy to reorder, delivered on time.

By from Unknown location on 28.03.2024 18:43

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Excellent service

Also always, excellent and timely service.

By from Unknown location on 28.03.2024 17:35

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Highly recommend

This company stocks a very good range of lenses. I have an unusual prescription strength and have struggled to find it in the past. This company almost always have it. The lenses are comfortable and are reasonably priced. They always dispatch quickly and I receive them well packaged and in good time. This will now always be the 1st place I check for my contact lenses in future.

By from Unknown location on 27.03.2024 12:57

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Easy to order and speedy service

Easy to order and speedy service

By from Unknown location on 26.03.2024 18:51

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Perfect

Perfect! Very fast delivery to the US and the prices are actually better then in the US. I will definitely buy from here again.

By from Unknown location on 26.03.2024 14:52

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Excellent …..

Excellent …..

By from Unknown location on 22.03.2024 16:57

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Contact Lense Orsers

I always use Contactlenses.co.uk, very easy to use website & good communication on status of order

By from Unknown location on 22.03.2024 16:55

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Never had a problem

Have used contact lenses.co.uk regularly over the past three years and have never had a problem. The ordering process is simple and I’m always amazed how quickly the lenses arrive. Their fulfilment operation must be something else. They frequently arrive the next day - even using regular first class post. The lenses themselves are well-packaged and arrive safely. I would recommend them to anyone. Just make sure you have your prescription ready for the first order. The more detailed the better to ensure you pick the right lenses for you.

By from Unknown location on 21.03.2024 19:05

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I wasn't happy this time

I wasn't happy this time. I always order from here as I always get my contact lenses a day or 2 days after ordering them. But this time round they didn't arrive for 5 days. Do I was without contact lenses. Disappointed really. I rely on them coming soon. Hence why I use them

By from Unknown location on 20.03.2024 22:10

Company replied:

Hello Tara Thank you for your feedback. I am sorry to hear that your order did not arrive as quickly as usual. I can confirm after you placed your order at 21.18 on the 8th March, our fulfillment team despatched your order on the 9th March. It is unfortunate that on this ocassion our delivery partners did not manage to deliver them the following day which is usually what happens. I can see that you did get in touch with our team who provided you with some information to help. Im pleased your order did reach you, albeit a little later. Apologies again and for the inconvenience caused. Kind regards Hayley

Hayley Brown, 21.03.2024 13:12

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Always kept updated and speedy…

Always kept updated and speedy delivery, which is ideal as I always realise I’m running out of contact lenses when I’ve run out of contact lenses

By from Unknown location on 17.03.2024 17:27

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Great service quick delivery.

Great service quick delivery.

By from Unknown location on 15.03.2024 17:15

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Really quick despatch and when I had an…

Really quick despatch and when I had an issue with the delivery they were quick to answer the phone and helpful and responsive

By from Unknown location on 15.03.2024 16:56

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Prompt and faultless experience...as…

Prompt and faultless experience...as always

By from Unknown location on 15.03.2024 16:47

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Great overall experience

Easy to use ordering system , speedy service , great product selection

By from Unknown location on 15.03.2024 02:35

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Very easy to order and delivery was…

Very easy to order and delivery was super fast and lenses good price

By from Unknown location on 14.03.2024 17:26

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Long term user

Been using these for over 10 years,wouldn’t get my lenses from anywhere else! Super fast delivery and fantastic customer service!

By from Unknown location on 14.03.2024 16:55

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Great customer service

Contactlenses.co.uk has great customer service. They're quick to respond and action any queries. I have been a repeat customer for years.

By from Unknown location on 13.03.2024 16:53

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Excellent choice of lens and prompt delivery.

Good choice of lens and reasonable prices. The delivery is very quick and reliable. I have used this company for many years now and would highly recommend.

By from Unknown location on 12.03.2024 23:21

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Brilliant delivery on time

Brilliant delivery on time, will definitely use again. Many thanks

By from Unknown location on 12.03.2024 17:04

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I have used this company several times

I have used this company several times. Great value and prompt delivery.

By from Unknown location on 11.03.2024 18:51

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Ex service ……

Ex service ……

By from Unknown location on 11.03.2024 00:31

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Excellent service

Excellent service

By from Unknown location on 10.03.2024 19:00

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I had to wait over for my…

I had to wait over two weeks for my contacts to be delivered Feelgood gets delivered the next day!!!!

By from Unknown location on 10.03.2024 17:52

Company replied:

Hello Paul, Thank you for your feedback. I am sorry your lenses did not arrive as quickly as you had hoped. We do advise of any delays before payment is taken so you can decide whether you are happy to wait for the delivery. On this occasion your lenses were on order but delayed with the UK manufacturer. Apologies for any inconvenience caused, Kind regards Hayley

Hayley Brown, 18.03.2024 12:50

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Good service

Good service

By from Unknown location on 10.03.2024 16:53

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always a five star experience

Always a five star experience! Excellent delivery service, ordering service and customer services always help there and then! These guys are so efficient I wouldn’t even dream of going anywhere else!

By from Unknown location on 10.03.2024 16:50

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Been using this company for many years…

Been using this company for many years and usually reliable, quick delivery and easy to order. Recently they’ve almost never had my brand in stock which means I’m using different lenses every few months. Also I used to be able to give the person on the other end of the phone my card number and it was done. Now they need to e mail you a link which you have to click on and follow then input your card details On line. After that it’s into my account to verify the payment then return to this site to finalise the order. Too much faffing for no good reason!

By from Unknown location on 08.03.2024 20:39

Company replied:

Hello Fraser, Thank you for your feedback and your continued custom over the last 14 years. I am sorry that the Crystal lenses you prefer are not always available. We do try and accomodate wearers with a suitable alternative, however I understand this is frustrating if it is continued. Unfortunately it is no longer legal to take a persons payment details over the phone, therefore we have introduced the link so we can still offer helping creating orders but unable to take the payments im afraid. Apologies again that the ordering process has not been as smooth and simple as we would have hoped. We appreciate your feedback regarding this. Kind regards Hayley

Hayley Brown, 18.03.2024 12:55

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I am a happy customer of Contact…

I am a happy customer of Contact lenses.co.uk.......for many years now. However, as I get older, I am more nervous about purchasing over the internet. In an email from Contact Lenses to customers who have problems logging in, you say 'Just ring this number and we will sort everything'. I was so happy to see this as I am so nervous about internet. However when I ring, you tell me that I cannot order over the phone...! So I think you need to clarify this in your email...! If you can enable purchasing over the phone again, I think you will have many more customers.....many of us just do not risk online anymore....fraud is everywhere...

By from Unknown location on 08.03.2024 20:05

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Arrived on time

Arrived on time, as always. We continually check around for better prices, but keep on finding Contactlenses.co.uk the most competitive.

By from Unknown location on 05.03.2024 19:48

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Quick to order

Quick to order, quick to arrive, contacts are great!

By from Unknown location on 04.03.2024 21:42

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Tremendously efficient service

Tremendously efficient service, would definitely recommend.

By from Unknown location on 04.03.2024 19:08

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Very helpful right from the start

I will be using this company again new just what I needed and used good knowledge first class thanks again

By from Unknown location on 03.03.2024 18:15

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easy to order

easy to order, good communication on delivery times and in fact delivered earlier than predicted, so all good

By from Unknown location on 03.03.2024 17:47

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Swift and efficient.

Swift, efficient delivery and all in good condition on arrival. Eco-friendly packaging too!

By from Unknown location on 03.03.2024 17:44

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Easy returns policy - great customer service

Ordered the wrong strength by mistake as I was in a rush. Contacted customer services (Sophie) who was great and posted the correct ones out and sent me a label to send the others back. Hassle free!

By from Unknown location on 02.03.2024 16:55

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Best online company I ever deal with

Best online company I ever deal with, first class service, excellent order production and delivery, and fantastic choice of products!

By from Unknown location on 01.03.2024 20:05

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Great product

Great product, great price and swift delivery. Highly recommend.

By from Unknown location on 01.03.2024 19:09

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Fantastic customer service

Fantastic customer service, wouldn’t use anyone else

By from Unknown location on 01.03.2024 18:31

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.