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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14180
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15698 customer reviews
4.8

Customer Reviews

Showing 201-250 of 15,698 items.
Prompt delivery great price.

Prompt delivery great price. Quality as ever Thank you.

By from Unknown location on 01.03.2024 18:29

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Great Value for Money

Like always great value for money but more so it the unbelievable delivery time. Highly recommended.

By from Unknown location on 29.02.2024 16:49

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Excellent service from Sophie.

Excellent service from Sophie.

By from Unknown location on 27.02.2024 20:46

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Always fantastic service great company…

Always fantastic service great company xx

By from Unknown location on 27.02.2024 19:32

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My normal lenses aren’t in stock

My normal lenses aren’t in stock. The replacement ones I ordered took ages to be dispatched

By from Unknown location on 27.02.2024 17:13

Company replied:

Hello Nicholas, Thank you for your review. I am sorry that your lens order took longer than expected. This time your lenses had to be ordered in from the manufacturer, however these are usually on the shelves and ready for same day shipment. Apologies again, Kind regards Hayley

Hayley Brown, 01.03.2024 15:37

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Excellent experience with Contact…

Excellent experience with Contact lenses!

By from Unknown location on 27.02.2024 16:47

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I have been using contactlenses.co.uk…

I have been using contactlenses.co.uk for several years now and they have never let me down. Unfortunately, my prescription always has to be ordered but they provide an expected delivery date so I know when they will arrive. Although the prices have recently gone up, they still represent good value for money and are cheaper than Specsavers.

By from Unknown location on 27.02.2024 16:25

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Good Value for money

Always delivered within a couple of days and good value for money

By from Unknown location on 26.02.2024 18:23

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As usual a very fast & efficient…

As usual a very fast & efficient service from contactlenses.co.uk Tracey Bedfordshire

By from Unknown location on 26.02.2024 16:55

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Excellent customer service

I have used this company to buy my lenses several times however there was an error in my latest order but thankfully it was addressed immediately and without issue. Replacement lenses received the next day. WIll definitely continue to use to buy my lenses. Excellent customer service and would highly recommend.

By from Unknown location on 26.02.2024 13:11

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very efficient

very efficient

By from Unknown location on 25.02.2024 19:25

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Perfect service

Perfect service, thank you. I never use any else.

By from Unknown location on 25.02.2024 19:23

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All great

All great. I had a question regarding a product. Prompt reply. Chat works very well. Quick delivery. Competitive prices. Thank you.

By from Unknown location on 25.02.2024 11:23

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Great value and great contact lenses

Great value and great contact lenses. Well definitely use again

By from Unknown location on 24.02.2024 20:11

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Used to be no issues but now there is…

Been ordering from here around 2 year now I think but last 2/3 orders I’ve getting (monthly lenses) for some reason I’m chucking my left lense after 2 weeks they constantly start to get irritating even after been in cleaning solution over night.

By from Unknown location on 24.02.2024 20:06

Company replied:

Hello Shawn, Thanks for getting in touch. I am sorry to hear you have been having issues with 1 lens when wearing them, this is most unusual so thank you for bringing this to our attention. One of our team will be in touch to offer some advice. Apologies again, Kind regards Hayley

Hayley Brown, 26.02.2024 14:50

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Easy website to use and quick delivery

Easy website to use and quick delivery

By from Unknown location on 24.02.2024 18:42

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As ever this company has the most…

As ever this company has the most professional and friendly customer service...Big shout out to Andrew with the lovely Irish accent who has dealt with my lenses the last few times.10 out of 10 thankyou

By from Unknown location on 24.02.2024 17:26

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Very easy to use website with amazing…

Very easy to use website with amazing prices. My Contacts arrived in 2 days - perfect for our holiday. Will always buy my contacts here :)

By from Unknown location on 24.02.2024 17:21

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Easy ordering and fast delivery.

A very easy website to order from and ultra fast delivery.

By from Unknown location on 23.02.2024 17:05

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Brilliant as usual 👏

Brilliant as usual 👏

By from Unknown location on 23.02.2024 16:53

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Excellent excellent

Excellent excellent

By from Unknown location on 22.02.2024 16:50

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Very professional from ordering to…

Very professional from ordering to receiving them.

By from Unknown location on 21.02.2024 17:57

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Excellent service

Excellent service

By from Unknown location on 19.02.2024 23:58

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Straight forward and easy service

Straight forward and easy service. These lenses arrived very promptly. This supplier is always my first choice, highly reccommended.

By from Unknown location on 17.02.2024 20:54

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Amazing service always on time and…

Amazing service always on time and product good

By from Unknown location on 15.02.2024 21:51

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Brilliant service and prompt delivery

Brilliant service and prompt delivery

By from Unknown location on 14.02.2024 17:08

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The delay in receiving an order too long.

The delay in receiving an order is substantially longer than other suppliers. Normally received within two days of order. Nearly two weeks with yourselves.

By from Unknown location on 13.02.2024 22:16

Company replied:

Hi John, Thank you for your feedback. I am sorry that your order took longer to reach you on this occasion. It is unfortunate that at the time of you makking your order, we were experiencing some issues with receiving your particular type of lens from the manufacturer. We were aware of this at the time which was the reason we advised the longer despatch date at the time of ordering. I can see we managed to send it a little earlier than expected, but understand this was still a little longer than usual. Apolgies again and for the inconvenience this may have caused. The stock shortage at the manufacturers appears to be resolved, and we anticipate sending your order as quickly as we always have done in the past. Thanks again for your feedback. Kind regards Hayley

Hayley Brown, 15.02.2024 18:26

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Flawless Service: Swift Refund for Unsuitable Contact Lenses

I had an exceptional experience. Despite the lenses not being suitable, the customer service team demonstrated efficiency and professionalism. They promptly acknowledged the issue and issued a refund without any hassle. This level of service sets them apart, making them a reliable choice for future purchases. Highly recommended.

By from Unknown location on 13.02.2024 09:01

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Reliable and excellent service

Reliable. Excellent service as always

By from Unknown location on 12.02.2024 18:36

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Very easy to order online and a great choice of different contact lenses

Very easy to order online . With my opticians prescription it was easy to order contact lenses . There's a wide variety of choice and competively priced. Much cheaper than my optician ! Excellent quality and prompt delivery too. I have been ordering from this company for over 5 years now and I fully recommend them.

By from Unknown location on 11.02.2024 17:30

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Excellent service

Excellent service. Even contacted me to make sure I had chosen the right prescription because both eyes were different. I'll be using these from now on

By from Unknown location on 11.02.2024 16:50

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I have used for many years

I have used for many years. An issue unexpectedly occurred and the customer service was first class. I simply must praise Danielle for her professionalism and helpfulness. Thank you. You've earned the company 5 stars.

By from Unknown location on 08.02.2024 19:21

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Late delivery

I ordered lenses well before my holiday departure date and when I enquired, I was told there were supply issues so I got next day delivery of the exact same product and price elsewhere. So despite the offer of a £10 voucher, I will not be using your website again.

By from Unknown location on 07.02.2024 21:31

Company replied:

Hello Neil, Thank you for your feedback. I am sorry to hear that your lens order did not reach you in our expected time. It is unfortunate that we were unable to source the lens from the manufacturer due to there delays. Im pleased you were able to source them in time for your leave. However it is regreftul that you may not order from us in the future. Apologies again. Kind regards Hayley

Hayley Brown, 09.02.2024 12:27

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They were delivered a month later

They were delivered a month later. No mitigation on website to say they are out of stock. Had to wait a long time.

By from Unknown location on 06.02.2024 16:48

Company replied:

Hello Fara, Thank you for your feedback. Your most recent order left us within a week of making the order, which was earlier than we had advised you it would. I can see the order was then delivered to you the following day and confirmed at the delivery address. Your previous orders have also left us either on time or earlier. I hope this has cleared up any confusion regarding delays on us sending your orders. Kind regards Hayley

Hayley Brown, 07.02.2024 13:58

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This company used to be good!!!

This company used to be good ..deliver accurately within a day or two. The last two times we used them..have been awful... the first time despatching the lenses three weeks after we ordered... the last time ..even after three weeks we had to ask where the lenses were ... they dispatched half the order a few days later ..the rest a week or so after that . It is the last time I will use them, we were customers for a few years ..but never again.

By from Unknown location on 03.02.2024 18:07

Company replied:

Hello Malcolm, Thank you for your review. It is unfortunate that the lenses you require appear to experience a delay with the manufacturers when we have made the order on your behalf. It is unknown until the date of your despatch is due and we contact them for an update. We send your order as soon as possible and I can see we sent the items of your order that we had at that time to try and avoid any inconvenience if we could. Again I apologise for the delays and the inconvenience this will have caused. We understand that lenses are a need and not always something wearers can wait for. Our team have passed on your feedback to the manufacturers in the hopes they will at least advise us at the time of ordering that there is a delay. Apologies again, Kind regards Hayley

Hayley Brown, 07.02.2024 13:48

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I always order my lenses from here

I always order my lenses from here. Quick delivery, great communication and reasonable price. Highly recommend!

By from Unknown location on 03.02.2024 10:00

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Promt and efficient service as always

Promt and efficient service as always

By from Unknown location on 30.01.2024 20:04

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Easy to (re)order and prompt delivery

Easy to (re)order and prompt delivery. Great prices and selection.

By from Unknown location on 29.01.2024 18:32

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Super speedy.

I received my lenses so quickly after ordering. They arrived the next day. Amazing.

By from Unknown location on 28.01.2024 19:03

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Happy

Fast deliver, great price very happy all round with the service.

By from Unknown location on 28.01.2024 16:53

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Very quick and easy

Very quick and easy

By from Unknown location on 27.01.2024 19:41

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Consistently Excellent

I have bought mine and my daughter’s lenses from here for a number of years. A consistently excellent service has been received. Lenses arrive promptly in secure packaging. I recently had a delay with an order and I was supported with written updates and a part shipment to make sure I wasn’t inconvenienced thanks to Sophie in Customer Service. I couldn’t recommend this company more to offer a professional contact lense service

By from Unknown location on 27.01.2024 12:25

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Fast delivery easy site to use

Fast delivery easy site to use

By from Unknown location on 23.01.2024 16:47

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Always order 6 months worth

Always order 6 months worth. Now granted, you may not get 6 months use, but what I pay for 6 months would only get me 1 month with my optician. Great customer service. Always kept up to speed with dispatch etc and very quick delivery. What's not to like.

By from Unknown location on 23.01.2024 09:27

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Fantastic service

Fantastic service. Thank you!

By from Unknown location on 19.01.2024 17:26

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Great price

Great price, fast delivery. I recommend this seller to all seeking to purchase contact lenses. Outstanding

By from Unknown location on 16.01.2024 21:01

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SUPER EFFICIENT SERVICE!!!

SUPER, super, efficeint service. VERY fast delivery. Also a bargain this time as there was a discount too. Highly recommended!!!

By from Unknown location on 15.01.2024 18:20

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Lenses came the next day

Lenses came the next day

By from Unknown location on 15.01.2024 10:00

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Always very quick delivery and easy to…

Always very quick delivery and easy to order

By from Unknown location on 15.01.2024 09:33

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Great service…

I have ordered from contactlenses.co.uk for quite a few years. A good selection and quality lenses. Great customer service, They have not let me down to date.

By from Unknown location on 15.01.2024 01:19

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.