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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14180
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15698 customer reviews
4.8

Customer Reviews

Showing 251-300 of 15,698 items.
Excellent and speedy service

Excellent and speedy service

By from Unknown location on 14.01.2024 17:47

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Excellent for a number of years

I’ve been ordering from Contactlenses.co.uk for the past 12 years and have never looked back. Orders are always processed quickly and prices are reasonable.

By from Unknown location on 14.01.2024 17:00

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The delivery delay was unreasonable…

The delivery delay was unreasonable even taking Christmas into account.

By from Unknown location on 14.01.2024 16:51

Company replied:

Hello Serafina, Thank you for your feedback. I am sorry that your lens order did not arrive as quickly as expected. Over the Christmas and New year period, deliveries to us and within our delivery partners will be delayed. I am sorry that these delays were more than we anticipated. Thank you for bringing this to our attention and one of our team will be in touch. Kind regards Hayley

Hayley Brown, 15.01.2024 21:21

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You delivered the lenses quickly

You delivered the lenses quickly

By from Unknown location on 13.01.2024 23:55

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Very quick

Very quick, efficient and good value

By from Unknown location on 11.01.2024 17:24

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Contact lenses are quite uncomfortable…

Contact lenses are quite uncomfortable (dry) from the get go.

By from Unknown location on 10.01.2024 13:29

Company replied:

Hello CLW, Thank you for your review of our product. I am sorry the alternative lenses you ordered were not suitable for you. I have asked that one of our support team get in touch to help resolve this for you. Kind regards Hayley

Hayley Brown, 10.01.2024 20:54

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Unhappy about failure in next day delivery

I have been using contactlenses.co.uk for years. However, I was disappointed with my recent order as I paid for next day delivery and despite being home all day, there was no attempt to deliver the lenses to my address. I had to wait an additional two days before having to go and collect them from the post office.

By from Unknown location on 09.01.2024 23:42

Company replied:

Hello Owen, Thank you for your feedback. I am sorry that your lens order did not arrive when expected. Looking at your order I can see this was made after our cut off point on the 28th December and therefore did not leave us until the Friday 29th. Next Day is not guaranteed for a Saturday delivery which is why it did not make it to you on this date. Added to the time of the year and date of festive closure will have added to the time frame of delivery. Apologies for the inconvenience this may have caused you. Kind regards Hayley

Hayley Brown, 10.01.2024 21:02

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Quick

Quick, reliable and good quality

By from Unknown location on 09.01.2024 17:13

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Contactlenses.co.uk are the best…

Contactlenses.co.uk are the best website I’ve found for my contacts! The website is super easy to use, they always have my prescription in stock and shipping has never been anything less than really speedy. I’ve only had to get in touch with their customer services once and they were just so helpful. I’d give them 6 stars if I could…

By from Unknown location on 09.01.2024 16:52

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Excellent service

Great price great product been buying from them for years, highly recommend!

By from Unknown location on 06.01.2024 19:37

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Reliable, prompt and efficient

As always, very prompt and efficient service. Thank you!

By from Unknown location on 03.01.2024 18:42

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Very good contact lenses

Very good contact lenses, and always arrive quickly

By from Unknown location on 03.01.2024 01:00

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I have been using them for a while

I have been using them for a while, thought they were just a cheap online company that delivered what I need on time. I had a question about something and Danielle came back with some human service very promptly and resolved my question. Great service. Thank you.

By from Unknown location on 02.01.2024 18:52

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Danielle from customer support was…

Danielle from customer support was really helpful in making sure my lenses arrived on time. thanks again!

By from Unknown location on 02.01.2024 15:23

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5* service every time

5* service every time. Benn a customer for years.

By from Unknown location on 02.01.2024 11:25

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Quick delivery

Quick delivery

By from Unknown location on 01.01.2024 19:30

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What I wanted was out of stock

What I wanted was out of stock. Ordered different lenses which were more expensive. Lenses great. Delivery super fast. Highly recommend company

By from Unknown location on 01.01.2024 17:01

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I’ve ordered 6 boxes of contact lenses

I’ve ordered 6 boxes of contact lenses. The delivery was 3 weeks delayed and short of one box. I’ve asked for a refund and was informed that the missing box would be delivered yesterday, and I am still waiting 😔

By from Unknown location on 31.12.2023 19:20

Company replied:

Hello Silvia, Thank you for your review. I am very sorry to hear that your order was delayed, and an item was missing. This is very unusual and I am sorry you were affected by an error. Our system shows a replacement has been sent. I will ask a member of our team to look into this and contact you asap. Apologies again. Kind regards Hayley

Hayley Brown, 04.01.2024 16:58

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The contact lenses seem very flimsy…

The contact lenses seem very flimsy compared to my opticians brand.

By from Unknown location on 31.12.2023 18:49

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Really really poor and misleading.

Really really poor and misleading. I'm disapointed that for the last 9 months I have been told that my normal order is 'currently not available due to supply issues'. I then have no option to buy the more expensive ones at double the price. I get if this was a 1 off but for the last 9 months I always get told the same thing and they will 'be in next month' but they never are. Ive used this company for the last 9 years as they used to be the best. My normal order is :- Crystal 1 Day (box) R: 8.6/14.2 -1.50 Price: £7.75 Qty: 2 Total: £15.50 Crystal 1 Day (box) L: 8.6/14.2 -1.50. If I ordered 4 boxes (2 of each I would get free delivery which was an honest purchase. I have been tricked to pay double the price for the last 9 months due to my lenses of choice not being available but told they would have them in next month. They never are! I hope this review is taken on board as for years I have seen you and your friendly Irish sales team as my preferred supplier but I can't help you have pulled the wool over my eyes. Lewys in Cardiff

By from Unknown location on 31.12.2023 18:15

Company replied:

Hello Lewys Thank you for your feedback. I am very sorry to hear that your lenses have not been availble for you to purchase on many occasions. We do offer the premium branded lenses at a hugely reduced rate if the lenses required are out of stock in the Crystal brand. We have experienced stock issues with our range of Crystal lenses due to slow production. Even though we have had several deliveries over the year of our Aqua and Hydro, powers have sold out very quickly due to their popularity. I am sorry you have been affected by this many times. I can see our team have already been in contact with you and will let you know as soon as they lenses you need are available. Apologies again, we hope to sort these issues in the coming year. Kind regards Hayley

Hayley Brown, 03.01.2024 15:00

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Quick and easy purchase plus brilliant…

Quick and easy purchase plus brilliant communication. Thank you.

By from Unknown location on 31.12.2023 16:56

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Good price

Good price! Very quick service and delivery . Will use again

By from Unknown location on 29.12.2023 17:51

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Super comfy and no different to previous more expensive contacts

Easy to order and great value for money. I’ve been wearing the contact lenses, they are super comfy and no different to my more expensive previous ones. I have dry eyes and have had no problems at all with these contact lenses. Thank you 🙏🏼

By from Unknown location on 29.12.2023 17:33

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My regular supplier

My regular supplier, I'm hapy and no problems

By from Unknown location on 27.12.2023 02:37

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Arrived the day after ordering

Arrived the day after ordering

By from Unknown location on 25.12.2023 11:45

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Five start as always

Five start as always! Efficient fast delivery at unbeatable prices!

By from Unknown location on 22.12.2023 16:57

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Quick delivery.

Quick delivery.

By from Unknown location on 22.12.2023 02:44

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Good choice of contact lenses, good price

Good choice of contact lenses. Having found the most comfortable, I now order 6 months’ worth and they arrive quickly. The price is much better than the subscription service I previously used with the optician.

By from Unknown location on 19.12.2023 17:12

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Fantastic customer service and lenses…

Fantastic customer service and lenses always arrive as expected.

By from Unknown location on 19.12.2023 10:20

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Great service as usual thank you

Great service as usual thank you

By from Unknown location on 18.12.2023 17:28

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Regular customer

Ordering through the website is quick and easy. My order arrived within a couple of days and I was given regular updates on the status of my order.

By from Unknown location on 18.12.2023 17:27

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Always on time 👍🏼

Always on time 👍🏼

By from Unknown location on 18.12.2023 17:06

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Ordered Glasses on the 23rd November

Ordered Glasses on the 23rd November. They were due to be despatched on 7th December.When I contacted contactlenses.co.uk they said they had emailed their Glazer's but they never got a response from them. Had to ask for a refund .

By from Unknown location on 17.12.2023 10:02

Company replied:

Hello Cheryl, Thank you for your feedback. We are really sorry for the delay in despatching your order. We did not anticipate the issueds we encountered with our early orders and apologise you were affected by this. I can see we have issued your refund, but hope we can welcome you back to experience our glasses service again in the near future. Kind regards Hayley

Hayley Brown, 29.12.2023 16:51

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It took far to long after numerous calls

It took far to long after numerous calls

By from Unknown location on 16.12.2023 21:03

Company replied:

Hello Raj, Thank you for your feedback. I am sorry that your order took longer then expected to reach you. I can see that we did experience some delays receiving your toric lenses into stock from the manufacturers and I apologise for this and the inconvenience caused. This is an unusual delay and we would not anticipate this happening again. Apologies again and thank you for your patience. Kind regards Hayley

Hayley Brown, 18.12.2023 19:19

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Lots of choice

Lots of choice, fast delivery

By from Unknown location on 16.12.2023 16:51

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Easy, good selection and reasonably priced

Website is easy to use and order from. They kept my orders from many years ago online which was extremely useful for getting hold of the details of my previous orders. Picking the right product and the right size was no problem and delivery pretty quick. Packaging was good and products are fine every time. They have a great selection online.

By from Unknown location on 16.12.2023 16:08

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I have been using contactless.co.uk for…

I have been using contactless.co.uk for the last 9 years now and they have never let me down

By from Unknown location on 15.12.2023 16:49

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Always brilliant

Always brilliant, all your old orders are on there if you can't remember what you usually have, there are offers sometimes, they confirm receipt of order, despatch etc. So easy. Brilliant.

By from Unknown location on 14.12.2023 20:28

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I need a special prescription and not a…

I need a special prescription and not a very common one, so these had to be ordered from the USA which took a bit of time, but communication was good and they arrived in a shorter time than other opticians could get them. One in particular quoted me 60 days! Price is not too bad, though a bit more expensive than places like Asda Optician, however, because they could get me them sooner I was happy to pay that little bit more.

By from Unknown location on 14.12.2023 19:43

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A quick and efficient service that I…

A quick and efficient service that I have used often. Good lenses and always as ordered and at a competitive price

By from Unknown location on 14.12.2023 18:13

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Always excellent service from this…

Always excellent service from this company.

By from Unknown location on 14.12.2023 17:33

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My go-to for contact lenses

My go-to for contact lenses. Always reliable. Had a bit of a blip earlier in the year but now back on track.

By from Unknown location on 12.12.2023 13:12

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Always good service and easy ordering…

Always good service and easy ordering with past order’s remembered for reordering, good value

By from Unknown location on 11.12.2023 22:50

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Great company to buy from

Great company to buy from , comfortable lenses and fast delivery

By from Unknown location on 11.12.2023 17:00

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Great quick response from contactlenses.co.uk

Great quick response. Friendly helpful staff. I'll add the last star when I use them, but I'm sure they'll be up to the usual high standard

By from Unknown location on 11.12.2023 09:42

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Karl customer service was very helpful…

Karl customer service was very helpful excellent service as always from this company

By from Unknown location on 10.12.2023 15:00

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Easy to use website

Easy to use website. Always reliable, and great products. Took me a while to get the right lenses for me. Never more than a couple of days for delivery. Can't rate highly enough.

By from Unknown location on 10.12.2023 11:57

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Use to go to Specsavers to get my…

Use to go to Specsavers to get my contacts but no more! Too expensive and always waiting for the stock to come in which always took over a week. Now I order and get them within a couple of days and they get posted through the letterbox perfect!!

By from Unknown location on 09.12.2023 17:47

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Quick and easy contact lens service.

Quick and easy contact lens service.

By from Unknown location on 09.12.2023 08:16

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Love love love this firm what a…

Love love love this firm what a brilliant customer service ,l made a mistake with my order and they sorted it out straight away and went that extra mile. Contacts are great no problems at all .Will always make sure l order from here and no other site and will highly recommend to all my friends and family ❤ thank you so much

By from Unknown location on 08.12.2023 22:01

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.