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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14136
4 stars:
788
3 stars:
271
2 stars:
170
1 stars:
284
based on 15649 customer reviews
4.8

Customer Reviews

Showing 1-50 of 15,649 items.
Good customer service with prompt delivery

I have no negative comments to say about this company

By from Northern Ireland on 21.07.2024 18:42

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Great service

Easy to reorder, and clear communication of any price changes/ availability of products/ delivery times

By from UK on 16.07.2024 15:44

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Speedy and reliable

Always order my lenses off this company - great website (ie easy to use), speedy and reliable delivery service - what's not to like!

By from Manchester, UK on 16.07.2024 14:59

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Excellent all round

I have always been completely satisfied by your service - the consistently high quality products, quick response and delivery time, and the excellent communication. Thank you

By from Aberdeen, UK on 15.07.2024 09:56

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Brilliant customer service, and products

Everything.

By from Cheshire UK on 14.07.2024 17:35

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Amazing service

As always amazing, quick service. Highly recommended

By from Huddersfield on 14.07.2024 10:50

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Great service

Been a returning customer for a good few years now. Always received great service. Never had a problem and always delivered within days. Will always use you thank you

By from Tarleton Nr Preston on 13.07.2024 17:13

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Best company to deal with

Always easy to traverse the website and order or reorder your lenses, excellent communication along the order process and great delivery service too!

By from UK on 13.07.2024 15:23

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Disposable contact lenses

Always a great service

By from Gorleston on sea, Uk on 13.07.2024 15:09

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Service and delivery

Great options on contact lenses always delivered on time. But being a loyal customer for over 10 years I think some sort of discount should be available for loyal customers.
Kind regards
Suril

By from London on 12.07.2024 15:18

Company replied:

You can now join our loyalty program to earn points that can be used for money off orders.

,

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Fast.

Fast.

By from Unknown location on 11.07.2024 15:22

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Good price, fast delivery

Like the title says the price was unbeatable for me and it was a fast service

By from Scotland on 06.07.2024 01:26

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Fantastic service every time

Sometime low or out of stock of my usual lenses but every time I order, delivery is next day - great service

By from South East England on 05.07.2024 18:54

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Long time

I’ve been shopping with these guys for a long time and they will always be my go to for my lenses.
Delivery is super fast and efficient and they always keep you in the loop of the whereabouts of your order

By from Birmingham on 02.07.2024 15:29

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Great contact lenses at excellent prices

I've used contactlenses.co.uk for more than a decade and I've never had any problems with their lenses. Although my preferred brand weren't in stock initially, Sophie emailed me as soon as they were back and I was able to place my order before I went on holiday. Friendly and efficient customer service!

By from Unknown location on 26.06.2024 20:20

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Great and fast service

Great and fast service. Brilliant.

By from Unknown location on 26.06.2024 17:13

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Fantastic service,I ordered the wrong…

Fantastic service,I ordered the wrong strength lenses and they shipped me out the correct ones the very next day which was an amazing gesture from them,highly recommend using them and I will be a returning customer 👌

By from Unknown location on 26.06.2024 16:09

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Very good easy to use web site

Very good easy to use web site

By from Unknown location on 26.06.2024 15:57

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Great service as always

Great service as always. Great prices. I thought i would try the daily contact lenses. The reviews was mix but went ahead, they arrives swiftly and i think they are great,i have not had any trouble putting them in or getting them out. I would recommend the bausch and lamb dailys i think they are good value for money.

By from Unknown location on 24.06.2024 17:30

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Got a much better deal than competitors…

Got a much better deal than competitors who offer Blue Light Discount. Pleased with product.

By from Unknown location on 21.06.2024 15:49

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Contacts won't stick to my eye

Contacts won't stick to my eye

By from Unknown location on 21.06.2024 04:07

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Easy to use site

Easy to use site, found exactly what I needed very quickly. Fast despatch. 👍👍👍

By from Unknown location on 17.06.2024 19:53

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The website is very easy to use and…

The website is very easy to use and navigate, the order was dispatched quickly and arrived when it said it would.

By from Unknown location on 17.06.2024 10:09

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Super easy order and speedy delivery

Super easy order and speedy delivery

By from Unknown location on 17.06.2024 00:32

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Great!

Cheap, easy to order, quick to ship.

By from Unknown location on 15.06.2024 15:58

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Easy to order very quick delivery

Easy to order very quick delivery

By from Unknown location on 15.06.2024 11:02

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Delivery could be quicker

Delivery could be quicker

By from Unknown location on 14.06.2024 15:50

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Quality lenses at a fair price

Quality lenses at a fair price, I still can't feel that I'm wearing contact lenses after using this brand for over 5 years

By from Unknown location on 13.06.2024 21:15

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The very Best Customer Service

Sophie in customer service was so quick to respond and could not have been more helpful. Such a breath of fresh air compared to the last contact lense company I purchased from

By from Unknown location on 12.06.2024 18:36

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Awesome service used it for years…

Awesome service used it for years perfect

By from Unknown location on 11.06.2024 19:01

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Great affordable option

Super affordable, decent comfort

By from Unknown location on 11.06.2024 15:49

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Had an issue where I mistakenly ordered…

Had an issue where I mistakenly ordered wrong strength lenses. I contacted customer support and the communication was simply the best. Got resolved nearly instantly.

By from Unknown location on 10.06.2024 16:02

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Amazing customer service

Amazing customer service. Great products.

By from Unknown location on 08.06.2024 12:38

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All good 😀😀😀

All good 😀😀😀

By from Unknown location on 05.06.2024 16:59

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Quick delivery

Quick delivery, no issues

By from Unknown location on 05.06.2024 16:06

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Contact lenses

Fast delivery and good quality lenses

By from Unknown location on 04.06.2024 18:36

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Great communications

Great communications Great product and Fast delivery Perfect 👌

By from Unknown location on 04.06.2024 18:26

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Simple ordering and fast delivery.

Simple ordering and fast delivery.

By from Unknown location on 04.06.2024 15:57

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best soft contact lens i've ever worn…

best soft contact lens i've ever worn in 30 years and very competitively priced. quick delivery. i will be a repeat customer. highly recommended!

By from Unknown location on 02.06.2024 19:09

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Easy to use

Used them for a long time, always deliver quickly, highly recommend

By from Unknown location on 02.06.2024 18:02

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Great price

Great price, great delivery, out of stock but they got them and dispatched them exactly as promised.

By from Unknown location on 02.06.2024 17:14

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Excellent service

I have always had great efficient service

By from Unknown location on 02.06.2024 15:39

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Great price arrived quickly

Great price arrived quickly

By from Unknown location on 02.06.2024 11:07

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Couldn't fault them

Always an excellent company to deal with, amazing stock of products and first class delivery service too! Wouldn't go anywhere else!

By from Unknown location on 01.06.2024 20:15

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Great

Good prices and very fast delivery.

By from Unknown location on 01.06.2024 18:27

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Order never arrived

I placed an order weeks ago. It never arrived. I have contacted customer service several times and no response. Now I am being asked to write a review which is one star as I have no product but have paid and no help from company.

By from Unknown location on 29.05.2024 18:03

Company replied:

Hello Rachel, Thank you for your review. I am sorry that your order which left us on the 12th May has not yet arrived with you. I can see you contacted our support and we replied on the 22nd May asking for you to confirm the delivery address we have for you. As of yet, we have not heard back so would have assumed the issue had been resolved and the order delivered since. I have asked our team to contact you again regarding this, so please look out from another email from us. We can then resolve this for you asap. Apologies again and thank you for bringing this to our attention. I understand the delay may have caused you some inconvenience. Kind regards Hayley

Hayley Brown, 30.05.2024 14:21

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Fast and efficient!

Always quick and reliable plus very responsive if you have a problem.

By from Unknown location on 28.05.2024 11:32

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Fantastic service

I've been using Contact lenses uk for many years and always had a fantastic service, and they've reduced the packaging and made it more recyclable over time as well. Keep up the good work

By from Unknown location on 26.05.2024 16:50

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Great service thank you

Great service thank you

By from Unknown location on 25.05.2024 17:51

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Good all round service

Very easy to search and order, including re-ordering same basket through transaction history. Prices are good and delivery always reliable.

By from Unknown location on 25.05.2024 08:57

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.