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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14180
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15698 customer reviews
4.8

Customer Reviews

Showing 451-500 of 15,698 items.
Atrocious customer service!

Made an order 11 days ago and still waiting. No update on delivery times until I called in.

By from Unknown location on 12.07.2023 19:40

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Have been a customer for years

Have been a customer for years, ordered my usual order and was fobbed off with issues, such as no stock and will send out tomorrow. Took 2 weeks to arrive and wa sent from another supplier, with no paperwork. I think they are in trouble as they can't now stock the Crystal range. Don't order.

By from Unknown location on 10.07.2023 21:11

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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DO NOT ORDER

I ordered over 15 days and paid for 1st class postage, 15 days later still waiting for my contact lenses. I contacted asking for a refund in with I got an email to say contacts will be back in stock mid-July. This was only sent after I sent my email. Shocking Customer experience. I will not be returning

By from Unknown location on 09.07.2023 21:36

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Don't bother

Edited after reply. I received a full refund but only after I raised a request with my bank. Ordered the lenses on 1st June 2023, it's now the 6th July 2023 and nothing has been received. Received a couple of emails saying that they were updating their systems so expect some delays, but they don't even respond to requests to cancel and refund.

By from Unknown location on 06.07.2023 15:41

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:03

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Told I have to wait 9 days for…

Told I have to wait 9 days for delivery, I've accepted it, one month later still no sign of it. One month later received email saying lenses will not be dispatched and money will be refunded. Now waiting for my money

By from Unknown location on 02.07.2023 12:24

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Don’t buy, look elsewhere

I have used this company since 4 April 2005, they used to be great but now their customer service is rubbish. Their adds say they are the most reliable, they aren’t. I don’t know what has happened to their customer service, they used to be so polite and helpful, now they have a take it or leave it attitude. This will be my last order with this company. Don’t order, look elsewhere. Now 3rd July, on Friday was told my lenses would be dispatched in two days. I ordered on the 15th expecting a very quick turnaround. I’m worried, is anyone receiving their order? They took my money straight away and told me on Friday they have hundreds of orders. Adding up to quite a sum. So gave you another chance: We are pleased to confirm receipt of your order placed with us on 12 Jul 2023 17:52 - thank you! Your allocated order number is 4325957. Order Total: £67.80 Despatch Estimate Date: 19 Jul 2023 Received: 18 July 2023 Hi Christine, Thank you for your order, and sorry we have not yet sent it. We had some changes to our stock and distribution, and we were getting back to normal with receiving stock and sending orders out. However, there have been some delays, and we have yet to be able to ship all orders. We understand it is frustrating and inconvenient to be without contact lenses, and we are genuinely sorry. We are doing all we can to rectify the delays and ship your order as soon as possible. No promise of when the order would be dispatched, the money was again taken from my bank - more lost interest. I cancelled this order apparently it takes 10 - 14 days to get my money back, another nice little sum of interest on all your customer’s orders. Ordered elsewhere got my lenses the next day.

By from Unknown location on 30.06.2023 13:24

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Incredibly disappointed

Incredibly disappointed! I have been ordering from them for years and have always been very happy but have been extremely disappointed for the last three weeks! Ordered and was told it was going to be 7 days rather than the normal quick delivery. I was ok with this as I have always been spoiled with their quick delivery. Three weeks later and no order and no communication whatsoever! I emailed them a few times on their website asking for information. They kept closing the enquiry down without a response. This morning I received an email to say that they’ve cancelled my order but I still haven’t received my email! Absolutely atrocious! They’ve just lost a good customer due to their terrible communication! Never again!

By from Unknown location on 29.06.2023 19:34

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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I’ve been using them for the last 10…

I’ve been using them for the last 10 years but recent distribution changes and absolutely poor customer communication has left me without contacts for 3 weeks! I patiently waited only to find out they have now cancelled my order! Forget this company, try Vision Direct. Ordered on Sunday and arrived on Monday!!!! Sorry Contact Lens but you have lost another valuable customer 👋

By from Unknown location on 29.06.2023 00:52

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Shoddy and Bad Customer Service

Extremely unhelpful Customer Service representative Sophie - emailed last order re their “software/ warehouse and my missing order her response was “Go Elsewhere” have been with company for nearly 10 yrs so have now gone elsewhere!

By from Unknown location on 27.06.2023 18:36

Company replied:

We would like to apologise profusely for the delays you, along with others have experienced recently. The unavoidable changes we had to make regarding our suppliers and distribution caused unexpected issues, and continued longer than we had initially expected. This is the first time in over 15 years we have encountered such a disruption and it is regrettable so many of our loyal and long standing customers experienced such a delay and inconvenience. Our usual speedy delivery and customer support is back to our normal high standards. It is unfortunate that our supply issues with Crystal is not yet back to normal just yet, but many branded lenses have been discounted to help cover wearers until we can supply this brand again. We hope that the great service we have provided you before this situation will encourage you to allow us, to provide you again with your lenses and our services. We really value all our customers and thank you for the loyalty you have shown us over the years and your patience. Kind regards Hayley

Hayley Brown, 02.08.2023 19:04

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Hi all Iv been a customer of this…

Hi all Iv been a customer of this company for years but today Iv tried to call them and Iv been waiting on the phone for over 40mins,Iv also noticed that they don’t have my reorder details still so they’ve been wiped and when I try and order I can’t get what Iv always had

By from Unknown location on 26.06.2023 18:50

Company replied:

Hello Dean, Thank you for your feedback and apologies for the delay. Due to the emergency changes to our stock and distribution services we had to make, we have become extremely busy via our call and email services. I can see your previous order history on your account which you can also access via our online site should you need to. Apologies and thank you for your patience. Kind regards Hayley

Hayley Brown, 27.06.2023 13:14

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The contacts are rubbish

The contacts are rubbish. Some arrived teared in the packet some tear inside the eyes not safe at all. Paid extra for the sensitive eyes ones made no difference at all!! Waste of my money.the company did not contact me after the review

By from Unknown location on 22.06.2023 22:58

Company replied:

Hello Raay, Thank you for your feedback. I am sorry to hear that the lenses you have purchased have not been suitable. One of our team will be in touch directly to discuss the issues with you. Apologies again and thank you for making us aware. Kind regards Hayley

Hayley Brown, 27.06.2023 13:11

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Used to deliver in about 2 days

Used to deliver in about 2 days, I've now been waiting over 2 weeks. Shoddy.

By from Unknown location on 19.06.2023 13:31

Company replied:

Hello Miranda, Thank you for your feedback and apologies for the delay. Due to the emergency changes to our stock and distribution services we had to make, we were unable to send any orders which all customers were advised of before proceeding to payment. A discount was offered to all customers happy to wait. These changes have taken longer than we hoped, and we apologise for this. Please feel free to get in touch with our support team to discuss your order further. Apologies and thank you for your patience. Kind regards Hayley

Hayley Brown, 19.06.2023 21:08

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Have been a customer of theirs for…

Have been a customer of theirs for years. Placed an order last week and they stated 5 day delivery time it has now been 7 days with no update, no explaination, and the lenses are not even at their fullfilment centre. I have had to spend more money with a different company who can reliably deliver next day. Contactlenses.co.uk have lost me as a customer. 2 weeks later and still no communication. Terrible service to be expected as they have my money already.

By from Unknown location on 18.06.2023 09:39

Company replied:

Hello Dave, Thank you for your feedback and apologies for the delay. Due to the emergency changes to our stock and distribution services we had to make, we were unable to send any orders which all customers were advised of before proceeding to payment. A discount was offered to all customers happy to wait. These changes have taken longer than we hoped, and we apologise for this. One of our support team will be in touch to discuss your order further. Apologies and thank you for your patience.

Hayley Brown, 26.06.2023 17:40

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always use this site great product and…

always use this site great product and quick delivery

By from Unknown location on 12.06.2023 18:31

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Speedy and efficient service.

Speedy and efficient service.

By from Unknown location on 06.06.2023 23:15

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Company is easy to work with

Company is easy to work with, fast delivery. No complaints.

By from Unknown location on 06.06.2023 21:52

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Received one of the boxes in old…

Received one of the boxes in old packaging which has shorter expiring dates (yet, still a year to go) while another with new packaging is expiring in 2028. The greatest problem is the two boxes are in different shapes which it’s more difficult to store

By from Unknown location on 06.06.2023 16:14

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Easy fast ordering and delivery

Easy fast ordering and delivery

By from Unknown location on 05.06.2023 23:47

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Always great service

Always great service. Quick, and reliable. Would highly recommended.

By from Unknown location on 05.06.2023 23:14

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The lenses arrive so quick and they are…

The lenses arrive so quick and they are good.

By from Unknown location on 05.06.2023 16:01

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Good customer service

Had to contact them as my usual lenses were out of stock. Substitute just didn't work well for me Was offered a refund right away and a return label was emailed to me Person I spoke to was so helpful.Well done

By from Unknown location on 05.06.2023 10:15

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Very helpful

Very helpful, quick service and easy to order!

By from Unknown location on 04.06.2023 18:56

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Wry helpful and fast as always

Wry helpful and fast as always. Thank you Contactlenses.

By from Unknown location on 04.06.2023 16:09

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Good quality lenses and a speedy…

Good quality lenses and a speedy delivery. Definitely will use again

By from Unknown location on 04.06.2023 00:18

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Seem to be low on stock and slower to…

Seem to be low on stock and slower to deliver these last few month.

By from Unknown location on 02.06.2023 20:04

Company replied:

Hello Jan, Thank you for your feedback. I am sorry to hear that you have been affected by low stock on occasions. I can assure you we are working hard to maintain higher levels of our popular brands. Thank you for your continued custom and apologies again. Kind regards Hayley

Hayley Brown, 05.06.2023 18:57

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Really good customer service and…

Really good customer service and delivered the next day.

By from Unknown location on 02.06.2023 16:35

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Just excellent service from this…

Just excellent service from this company as standard. Customer now for many years.

By from Unknown location on 02.06.2023 12:43

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Love the lines and price

Love the lines and price But quite often on or other of the lenses I order aren’t in stock

By from Unknown location on 29.05.2023 16:54

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Very little stock to chose from.

Very little stock to chose from.

By from Unknown location on 29.05.2023 16:24

Company replied:

Hello. Thank you for your feedback. I am sorry that your lenses were discontinued last year and you were unable to order them this time. I hope the alternatives were suitable for you. If not, please feel free to get in touch with our support team who will be more than happy to help! Apologies again, Kind regards Hayley

Hayley Brown, 31.05.2023 19:26

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Fast efficient service always good…

Fast efficient service always good quality great price

By from Unknown location on 29.05.2023 09:12

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I have been ordering from this supplier…

I have been ordering from this supplier for over 5 years. Excellent service. Very friendly customer service staff. I intend to continue to use this supplier in future.

By from Unknown location on 28.05.2023 16:57

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Great Service

Service is always quick and with free postage. Very efficient to have an account and just re-order.

By from Unknown location on 27.05.2023 15:59

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Didn't receieve first order but were quick to replace

Been using them for years. Ordered lenses which didn't arrive, for the first time. Emailed customer support; they replied on the same day and offered to resend the order on next day delivery, which did arrive.

By from Unknown location on 27.05.2023 09:10

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As with most things prices are rising

As with most things prices are rising

By from Unknown location on 26.05.2023 17:00

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Value & speed of delivery.

Value & speed of delivery.

By from Unknown location on 26.05.2023 16:43

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Amazing

Amazing! So friendly and always helpful

By from Unknown location on 25.05.2023 15:48

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Great prices and good service

Great prices and good service. Would definitely recommend.

By from Unknown location on 23.05.2023 17:29

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Always exemplary service with any…

Always exemplary service with any queries or ordering problems.

By from Unknown location on 23.05.2023 15:58

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Great price

Great price, great product!! Highly recommend!

By from Unknown location on 22.05.2023 20:06

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Always quick and easy ordering with…

Always quick and easy ordering with contactlenses.co.uk. I have used them for a while now and shipping is always super fast!

By from Unknown location on 22.05.2023 17:46

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As always on time

As always on time

By from Unknown location on 22.05.2023 17:36

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User friendly website

User friendly website, fast delivery Highly recommend

By from Unknown location on 21.05.2023 23:07

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Easy to order

Easy to order, always quick delivery!

By from Unknown location on 21.05.2023 10:55

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Great service as usual

Ordered and delivered within 24 hours. Hassle-free service as usual. Lenses good value. I just wish they offered subscriptions so I didn’t have to place the order each time.

By from Unknown location on 20.05.2023 18:04

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Good quality product

Good quality product, good value for money, they suggested me a cheaper product when I searched their website and turned up to be a very good one. Swift delivery. The website has useful information. I will visit again.

By from Unknown location on 20.05.2023 11:46

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Unfortunately my usual lenses were not…

Unfortunately my usual lenses were not available. Alternatives were offered but at a higher price and were not what I was used to.

By from Unknown location on 19.05.2023 17:36

Company replied:

Hello Gen, Thank you for your feedback. I am sorry that on this occasion your usual branded lens was not instock to order. These have become increasingly popular and we are trying our best to keep up with the demand. I hope you are able to order the lenses you require next time. Kind regards Hayley

Hayley Brown, 22.05.2023 19:37

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Consistently good service

Consistently good service

By from Unknown location on 16.05.2023 17:43

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Excellent service again

Excellent service again , always 100%

By from Unknown location on 16.05.2023 16:37

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Excellent service as per usual

Excellent service as per usual. Good selection of contact lenses, very quick delivery and great customer service. This is the only place I buy my contact lenses.

By from Unknown location on 15.05.2023 17:08

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You put the 4 boxes I ordered into an…

You put the 4 boxes I ordered into an envelope and posted it . Well done.

By from Unknown location on 15.05.2023 16:01

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.