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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14180
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15698 customer reviews
4.8

Customer Reviews

Showing 301-350 of 15,698 items.
Great service and the contact lenses I…

Great service and the contact lenses I buy are 1st class I have been buying from Contactlenses.co.uk for quite a few years and they have never let me down, they still give that personal service. Thank-you

By from Unknown location on 08.12.2023 19:43

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Apparently I did not pay when I first…

Apparently I did not pay when I first my order. I did not get any reminder, or any heads upp. So after a couple of weeks I notice that the product had not arrive, and I turns out i hade not payed. I just whish I hade received an reminded of sorts.

By from Unknown location on 08.12.2023 16:52

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Super efficient service once again!

This is the second time I’ve ordered my contact lenses from contactlenses.co.uk. Super quick service, very impressive. They were very competitive on price and the quality of the lenses is good.

By from Unknown location on 08.12.2023 16:49

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Incredible service with every single…

Incredible service with every single order. Super fast delivery and A1 follow up. Easy to re-order.

By from Unknown location on 08.12.2023 13:35

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Nice comfortable lenses

Nice comfortable lenses, and affordable

By from Unknown location on 07.12.2023 20:01

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Very good efficient

Very good efficient

By from Unknown location on 06.12.2023 23:42

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as usual good service

as usual good service. Prices are climbing but so are others

By from Unknown location on 05.12.2023 16:58

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Contactlenses.com great - post office not so much

Lenses were delivered as ordered. Date on lenses was well in date. Delivery by Post Office was a problem, but I will not mark Contactlenses down on this. Post office got the package in the delivery depot and was out for delivery. But then decided they will not delivered until next working day after I have waited for a few hours. Not the first time with post office problem. I do not recommend using the post office services for delivery. Just not as good as others.

By from Unknown location on 05.12.2023 13:56

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Been ordering from you guys for years

Been ordering from you guys for years, absolutely brilliant service at all times

By from Unknown location on 04.12.2023 21:42

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Excellent

I've had several pairs of lenses from this company. They always arrived quickly and they're perfect. I'll continue to order them :)

By from Unknown location on 04.12.2023 18:55

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Amazing experience with this company

Amazing experience with this company. My last order was shipped on time (as always) and delivered by Royal Mail. They left my box next to the main door of the building, and, apparently someone decided to take as I could not locate the parcel when I arrived home. I contacted the support team of contactlenses.co.uk, and described what has happened to my last order. The next day I was emailed by Danielle who said that they were sending me the order again with a recorded delivery. I could not be happier with the outcome of this situation. Thank you!

By from Unknown location on 04.12.2023 18:41

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High quality service

Quality of products, reliability, speed and great communication. Thank you!

By from Unknown location on 04.12.2023 17:03

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I was advised to order this and I…

I was advised to order this and I received them a day late than expected and also it does feel comfortable to wear but hard to connect to my eye as the material is so fine and thin- took me a while to get it on as an experienced contact lens wearer . Won’t be ordering again of this quality as rather have my original one before.

By from Unknown location on 03.12.2023 19:53

Company replied:

Hello Janet, Thanks for getting in touch. I am sorry that the alternative lenses are not as suitable as hoped. One of our team will be in touch to discuss this with you and hopefully find an alternative solution. Apologies again, Kind regards Hayley

Hayley Brown, 06.12.2023 14:38

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Have been using this company for over 4…

Have been using this company for over 4 years now and they are brilliant. They are reliable, good quality and on time.

By from Unknown location on 03.12.2023 19:25

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I ordered these lens in good faith

I ordered these lens in good faith, and all I got was a bad service. I gave them my prescription which is correct as it is from my optometrist and it is not old and would work with the lens that they have as the prescription is as the last pair I had. The Coopervision were not very good a little flimsy so I decided to change to Johnson & Johnson which would be good for me. They got the reading prescription right but the long distance was wrong. All I would like is for my money refund or the correct prescription made it is very simple. It seems there clinicians have there own agenda not quite sure why they like to mess up the company they work with, reputation. Thank you

By from Unknown location on 03.12.2023 17:24

Company replied:

Duplicate review - poster has been replied to via verified review.

Hayley Brown, 07.12.2023 19:44

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I ordered these lens in good faith as I…

I ordered these lens in good faith as I know my prescription and it was good with the Coopervision lens so ought to have been good with the Johnson & Johnson ones. The quality of the Coopervision is not as good as the other so I had changed company. Really disappointed with the service that contactlens.co.uk has given. If they had made the prescription to the specifics that were given then they ought to have been fine as that is the prescription from my opticians. The reading side was good but the long distance was bad and the prescription is not old I can send it to you if you like. So the service I found appalling so I would like a refund or the prescription to be fill properly if you have clinicians that like to actually work and be respectful. Thank you. Sincerely, Blanard Prior-Byrne.

By from Unknown location on 03.12.2023 17:12

Company replied:

Hello Blanard, Thank you for your feedback. I am sorry that the lenses you ordered were not suitable for you. I can see you have been in touch with our support team who have confirmed, that you ordered a lens to correct astigmatism using your multifocal lens prescription. Therefore the vision will not be corrected as per your usual lens order. Again I am sorry your lenses were unable to be used. We advise to order lenses you have been fitted for or to consult with your optician for an alternative. Apologies again, Kind regards Hayley

Hayley Brown, 06.12.2023 14:33

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Hassle free shopping online

Great service, great prices, hassle free shopping online

By from Unknown location on 03.12.2023 16:52

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On time and good product

On time and good product

By from Unknown location on 03.12.2023 02:16

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A reliable company I've used for years.

A reliable company I've used for years. What was most reassuring was on one occasion (the only occasion in 15 years) that there was a delay to my order, customer services picked up my call within three rings and were very helpful, sorting the issue immediately.

By from Unknown location on 02.12.2023 16:52

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ordered on monday came on wednesday, excellent service service

ordered on monday came on wednesday

By from Unknown location on 02.12.2023 16:26

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Great business!

Fast dispatch, good price and easy to use website! Been buying from them for years! Great company and products!

By from Unknown location on 01.12.2023 18:47

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Reliable service Correct lenses delivered fast every…

Correct lenses delivered fast every time.

By from Unknown location on 30.11.2023 16:51

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Always excellent and fast delivery

Always excellent and fast delivery

By from Unknown location on 29.11.2023 17:03

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Competitive prices

Competitive prices, good product selection, prompt delivery

By from Unknown location on 29.11.2023 16:52

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Great customer service very fast…

Great customer service very fast delivery

By from Unknown location on 28.11.2023 21:39

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Great service although prices no longer competitive

easy ordering system and good delivery, but could be more competitive on price as other sites now proving more attractive.

By from Unknown location on 28.11.2023 16:57

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Just so expensive

Just so expensive, what’s going on with the price of contact lenses. Will look elsewhere when I re-order in hope of finding cheaper.

By from Unknown location on 26.11.2023 19:56

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Best conpany I've ever dealt with

Best conpany I've ever dealt with, first class!!!!

By from Unknown location on 25.11.2023 23:46

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Always a very fast and efficient…

Always a very fast and efficient service when any problems arise with regards despatch delivery they always keep you informed and up to date Tracey Shefford Bedfordshire

By from Unknown location on 25.11.2023 17:27

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Efficient

Efficient. Prompt no hassle

By from Unknown location on 25.11.2023 10:20

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The date I was told these would be sent…

The date I was told these would be sent out was not achieved, until one week later

By from Unknown location on 24.11.2023 17:48

Company replied:

Hello Josh, Thank you for your feedback and bringing this to our attention. I am sorry that on this occasion we were unable to fulfil your order on the date advised. Sometimes lenses which have been ordered in for each wearer can be delayed in transit. Apologies again. Kind regards Hayley

Hayley Brown, 06.12.2023 14:36

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excellent service

excellent service, thank you

By from Unknown location on 24.11.2023 10:27

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My go to contact lens supplier

I had a break from wearing contacts for some months after minor eye surgery related to a historic sports injury. Once I got the all clear to use contacts and confirm my prescription hadn't changed due to surgery, I logged into my account. As always, the site is very easy to navigate and offers a reorder of your last items as soon as logging in. My usual contacts were not available to suit my prescription so, I looked at the daily contacts available and chose the same brand as i usually have but the next one's up as only a slight difference in price. Completing the purchase is easy and I completed my order very quickly. I received email confirmation pretty much straight away, confirming my order and expected delivery. Shortly after, I received another email telling me my order had been despatched. The next email arrived the next day to confirm my orders tracking details and expected time of delivery which was spot on. Highly recommended for all your contact lens requirements.

By from Unknown location on 23.11.2023 01:51

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Unreal staff service

Unreal staff service - 👏🏼👏🏼👏🏼👏🏼

By from Unknown location on 21.11.2023 16:49

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Do Not Buy from this Company

I returned lenses that ordered by mistake, ordered and paid for new ones. RETURNED THE ORIGINAL LENSES. TOLD THEY HAVE NOT GOT THEM. Not getting refund I used their RETURN LABEL DO NOT BUY FROMMHERE

By from Unknown location on 16.11.2023 17:38

Company replied:

Hello Annette, I am sorry to hear you are not satisfied with the service we have provided. I can see a free returns label was provided to you on request and it was advised via that same email for you to obtain a 'proof of postage' receipt when making the return to ensure it reaches us safely. As advised by our support team, we are unable to make a refund without the return reaching us (which can take up to 10 working days) or without us being provided with a proof of postage receipt regarding the return. I am sorry if this is not the response you were hoping for. I can confirm that once the return reaches us, a refund will be issues right away. Apologies again, Kind regards Hayley

Hayley Brown, 17.11.2023 14:05

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Easy use and quick delivery

Easy use and quick delivery

By from Unknown location on 15.11.2023 20:53

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Exceptional customer service

Exceptional customer service

By from Unknown location on 15.11.2023 13:02

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Very easy to order contacts

Very easy to order contacts. They arrived quickly with no problems. Thank you.

By from Unknown location on 15.11.2023 00:05

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Disgraceful

Disgraceful. No order arrived. Appalling telephone customer services. Avoid at all cost.

By from Unknown location on 13.11.2023 13:33

Company replied:

Hello Simon, Thank you for your feedback. I am sorry you were not happy with the service provided by our customer support. I can see you have been in touch and after us sending your order on the 8th November, you were disappointed we were unable to resend and refund the postage costs on the 11th due to a non-delivery. Our delivery times for first class can take between 2-3 business days, and sometimes longer which we need to allow for. As discussed a full refund has been issued today. I hope this has helped resolve the issue. Regards Hayley

Hayley Brown, 13.11.2023 20:25

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Best value contact lenses

Best value, quality contact lenses. Quick dispatch and delivery.

By from Unknown location on 12.11.2023 18:14

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Great customer service

Great customer service, always going the extra mile, I was waiting on a certain type of lense and was contacted when they arrived. Have ordered for years and will continue due to the personal approach

By from Unknown location on 12.11.2023 11:34

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Excellent service would recommend to all!

Excellent website with easy ordering and fast delivery. I have used them for a number of years and would recommend their service to anyone.

By from Unknown location on 12.11.2023 09:11

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Excellent x excellent

Excellent x excellent

By from Unknown location on 11.11.2023 22:47

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A total breeze to order and receive…

A total breeze to order and receive lenses. So highly recommended for price and service.

By from Unknown location on 11.11.2023 01:31

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Always very helpful when I call and…

Always very helpful when I call and Lenses always delivered on time.

By from Unknown location on 10.11.2023 19:32

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Highly recommended

Always easy to order and reorder. Items come really promptly. I have been using this company for years. Very reliable.

By from Unknown location on 10.11.2023 17:26

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First class

First class. Reasonably priced. Super fast delivery. Highly recommend

By from Unknown location on 10.11.2023 16:58

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Quick delivery, great product

Quick delivery, great product.

By from Unknown location on 08.11.2023 23:05

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Best contact lenses supplier online!

Best contact lenses supplier online!

By from Unknown location on 06.11.2023 15:03

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Good price

Good price, prompt delivery, will definitely use this company for future orders.

By from Unknown location on 06.11.2023 09:59

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.