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4.5/5 from 15000+ TrustPilot Reviews

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5 stars:
14180
4 stars:
792
3 stars:
272
2 stars:
170
1 stars:
284
based on 15698 customer reviews
4.8

Customer Reviews

Showing 351-400 of 15,698 items.
Faultless… full stop.

Faultless… full stop.

By from Unknown location on 06.11.2023 00:00

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Very quick delivery

Very quick delivery

By from Unknown location on 02.11.2023 18:17

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Very simple ordering process

Very simple ordering process, though my first choice isn’t available. Delivery also very quick.

By from Unknown location on 02.11.2023 17:35

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Always quick and efficient

Always quick and efficient

By from Unknown location on 02.11.2023 17:21

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Prompt efficient service

Very easy to navigate website. My usual lenses not available but was recommended a suitable alternative that arrived very quickly. Very happy with the cost and I was updated at every part of the process from ordering to delivery. My lenses arrived within 48hrs.

By from Unknown location on 02.11.2023 17:07

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Rude and Aggressive DPD driver dropping…

"Rude and Aggressive DPD driver dropping off contact lenses. I have to leave a two-star review because of the DPD driver he was extremely rude, and had no manners at all, I was shocked by his behaviour, I am not feeling well I'm sick so I didn't want to open the door increase I had COVID from the window I asked the driver to just post lenses, and he literally said to me: ""No, open the door now"" with an incredibly rude tone in his voice I would have told him to do one if, it wasn't for the fact that I needed the lenses for tomorrow so I went down and I opened the door, he had a face on, and chucks the package on the floor in disgust and proceeds to take a photo of it. Didn't bother explaining anything to me (although I know sometimes they take a photo, usually for high-value items, the first time I've seen them do it for contact lenses for G-d's sake) his English was really poor but honestly, that does not excuse you from not having any manners. He could have said, Sir please could you open the door we have to take a photo of it, and then said please and thank you, I am so shocked at his attitude. He is a problem, I called contactlensess and spoke to a lovely lady and she said she would get someone to look into it as it's a 3rd party company she was also kind enough to refund me the 5er for the delivery and added an extra 5er for the trouble. What if I was a female or a vulnerable person? As a man I felt like he wanted a fight I can't imagine how a woman or someone who isn't as confident would have felt, I didn't pay extra to be abused by some 3rd party rent boy for DPD, how dare you come to my house and abuse me when I've paid extra for delivery infuriating behaviour. I can't really blame contactlensess never had issues with them they've always been sound. Anyway, I need to calm myself down, writing the review is making me angry, wow. just wow."

By from Unknown location on 02.11.2023 14:26

Company replied:

Hello SR, Thank you for your review. We are very sorry to hear that you have had such a bad experience with DPD and their driver. This is not what we would want for our customers and it is unfortunate this experience let our score down. I can see you have been in touch with our support team directly and we have noted this issue. Again apologies for the upset and inconvenience this has caused you. I hope we have been able to rectify the situation a little for you. Kind regards Hayley

Hayley Brown, 17.11.2023 14:13

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All positive experiences

Buying from here for years! Always helpful/ reliable

By from Unknown location on 31.10.2023 18:46

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Great service and exeptional value

I was swapped over to an own brand lens by my optician chain. I did some research out of curiosity to see who actually made the lenses. Further digging found that my UK chain optician was charging me £34 and CL UK sold them for £20 less. No fuss, delivered next day, actually quicker than I was used to. Fantastic service

By from Unknown location on 31.10.2023 18:32

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Used this company for at least ten…

Used this company for at least ten years. Never let me down. Super fast and efficient.

By from Unknown location on 31.10.2023 17:51

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Excellent customer service and great…

Excellent customer service and great quality lens 👌

By from Unknown location on 31.10.2023 17:23

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Terrible service

Terrible service, paid extra for fast delivery and took 10 days to reach. Why on Earth do you use DPD who require a signature when the item can be posted through a standard letter box ? Very disappointed in your service after using you for almost 10 years

By from Unknown location on 30.10.2023 21:33

Company replied:

Hello Steve, I am sorry that your DPD order took longer than expected to arrive. As with all Next Day services, a signature is required which is why the courier would not have posted the order. One of our team will be in touch and look into why the delivery did not reach you on time. Apologies again, Kind regards Hayley

Hayley Brown, 01.11.2023 13:18

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Excellent service and prompt delivery

Excellent service and prompt delivery

By from Unknown location on 30.10.2023 11:51

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Stop asking for reviews it is annoying

Was going great until like everyone else it's,,, tell us how we did... Tell us we were great... Nooo stop pestering me with review requests. I paid my money got what I paid for. Believe me you would of heard from me if the service was poor. Now go away.

By from Unknown location on 29.10.2023 17:19

Company replied:

Hello Paul, Thank you for your feedback. I am sorry that us asking for feedback has become a nuisance for you. This is not our intentions, but to help others who may consider ordering from us. Within your account there are options for signing up or opting out of marketing and offer emails. You can also unsubscribe via each email we send out to you. Apologies again. Kind regards Hayley

Hayley Brown, 01.11.2023 13:24

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Always excellent

Always excellent

By from Unknown location on 29.10.2023 17:15

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Crystal Hydro 5 stars

Really comfortable lenses at t5h right price and delivered quickly. Definitely use again

By from Unknown location on 29.10.2023 10:49

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Perfect

This is a brilliant company who are always reliable, deliver quickly and offer great prices, one to trust!

By from Unknown location on 28.10.2023 11:16

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Sophie is a hun

My usual lenses weren’t available so I used the live chat and spoke to Sophie. What an absolute hun!! She let me know when my usual lenses would be available and also gave me a discount code. Can’t fault the customer service 👌

By from Unknown location on 27.10.2023 16:19

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Have brought from this business for…

Have brought from this business for years now, everything works fine and I always get my delivery quickly

By from Unknown location on 25.10.2023 17:25

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Speedy delivery

This company makes it so easy to order my contact lenses online. The website is simple to navigate and the lenses are dispatched and delivered very quickly.

By from Unknown location on 24.10.2023 16:37

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Great customer service

Great customer service, very efficient.

By from Unknown location on 24.10.2023 15:57

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Good service

Easy to use website, reasonable price and delivered on time. Always been a good service

By from Unknown location on 22.10.2023 10:45

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Lenses great comfortable etc postage…

Lenses great comfortable etc postage let them down paid for next day as I was off didn’t come till two days after

By from Unknown location on 21.10.2023 15:55

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Good service

Good service. Accidentally ordered wrong prescription but was sorted promptly. Good returns process.

By from Unknown location on 21.10.2023 11:27

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Excellent!

Excellent!

By from Unknown location on 20.10.2023 10:30

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The one place i can get my Crystal…

The one place i can get my Crystal Hydro lenses in the UK. Perfect! Also, a year’s worth of lenses and 20/20 vision for the price of a good night out.

By from Unknown location on 19.10.2023 20:31

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WOW Brilliant contact lenses

Just found this website and WOW the Crystal Hydra lenses are brilliant, I've been using another online store with their own brand and found them expensive unless you got a discount code, these are better and not as expensive so please keep the price low and you have my custom on repeat orders because I've now found my go to contact lenses 😀 I'm into fitness and wear them for long periods, sooo comfy I forgot to remove them after a very long day training and could have slept in them, amazing quality. I will try the other Crystal lenses at a slightly less price once you have my strength back in stock because I have been so impressed with these!!

By from Unknown location on 19.10.2023 20:11

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Ordered my lenses and confirmation…

Ordered my lenses and confirmation received and they arrived promptly excellent service as usual.

By from Unknown location on 18.10.2023 21:57

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Very good service.

Very good service.

By from Unknown location on 17.10.2023 15:51

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Good customer care

Good customer care. Recieved order on time. Good product.

By from Unknown location on 17.10.2023 15:50

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Quick and efficient service

Easy to order and very quick to arrive

By from Unknown location on 15.10.2023 15:56

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Great service

Great customer service from Sophie, kept me informed of when my order was dispatched etc & lenses arrived in a matter of days. Well done 👍

By from Unknown location on 14.10.2023 17:23

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Good price but delivery expectations not met

Good price and product as usual. I ordered on a Friday before 3 and paid for next day delivery and the order was accepted but I didn't get an email until almost 4 to say the warehouse would now pick it, and didn't get it until Tuesday.

By from Unknown location on 12.10.2023 17:33

Company replied:

Thank for your feedback. Our next day delivery service is for Monday to Friday only. Therefore delivery was due and confirmed on the Monday as we would expect. I have passed on your information for one of our team to get in touch with you. Apologies for the inconvenience caused, Kind regards Hayley

Hayley Brown, 16.10.2023 12:54

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Excellent as always

Quick delivery. Product as expected. Reliable service

By from Unknown location on 11.10.2023 12:02

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Easy to order

Easy to order, good prices and fast delivery.

By from Unknown location on 09.10.2023 09:21

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Easy ordering and quick delivery.

Easy ordering and quick delivery.

By from Unknown location on 08.10.2023 20:11

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Very helpful company

Very helpful company. Efficient service and delivery

By from Unknown location on 08.10.2023 18:45

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This company has never let me down!

This company has never let me down!

By from Unknown location on 08.10.2023 16:03

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Very nice service with outstanding…

Very nice service with outstanding delivery 👏

By from Unknown location on 07.10.2023 19:29

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Great price

Great price, fast delivery, great customer service - what more could you ask for

By from Unknown location on 07.10.2023 16:04

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Ordered the wrong contacts

Ordered the wrong contacts. Called customer service, could be more helpful. Sent the correct contacts and a free post label to send the wrong contacts back. Absolutely brilliant customer service.

By from Unknown location on 06.10.2023 18:48

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Very quick delivery

Very quick delivery, next day on most of orders I’ve made 👍

By from Unknown location on 04.10.2023 08:57

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Super quick delivery and surprise bonus

Super quick delivery (next day) very pleased with my lenses - and my trial coloured lenses.

By from Unknown location on 03.10.2023 17:00

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A reliable service.

It is easy to order online and the lenses usually arrive in 1 or 2 days.

By from Unknown location on 03.10.2023 14:19

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Very helpful support staff

Great company. My packages didn't arrive cause of the postoffice sending it to the wrong address. The postoffice were useless in getting it ressolved but as soon as I contacted conactlenses.co.uk they did some research and located my parcel and i had my lenses within the hour.

By from Unknown location on 02.10.2023 12:39

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Great service

Great service. Easy online order process and superfast delivery. Great value to.

By from Unknown location on 02.10.2023 08:56

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Easy and prices are good

Easy and prices are good

By from Unknown location on 30.09.2023 16:33

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Lenses were fine

"Lenses were fine. But do you have any idea how many companies email me after I buy from them asking me ""How did we do?"" etc? ALL OF THEM!! It's mild collective harassment on the part of marketing convention. it's called 'Relationship Marketing', but you're not doing it for my benefit, it's to keep you in my thoughts. But it's not a good way to build a relationship. And it's not necessary, anyway. When I need lenses I buy them from you! 'Til then, stop interrupting my day! ;-)"

By from Unknown location on 29.09.2023 20:47

Company replied:

Hello James, Thank you for your feedback. I am sorry that our requesting for feedback had negatively interupted your day. We encourage customers to review our services to help other customers make a decision on ordering from us. One of our team will be in touch to direct you on how to amend your marketing and communcations preferences via your online account. Apologies again, Kind regards Hayley

Hayley Brown, 02.10.2023 17:37

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Stocks are back, service back to normal

Stocks are back finally and fulfilment of my order could not have been quicker. And thanks for the discount too that was given for previous mishaps! Things like that make a huge difference and they are what keep customers happy.

By from Unknown location on 29.09.2023 19:37

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All good

All good, cheaper lenses all cracking for the price.

By from Unknown location on 27.09.2023 15:57

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Prices up, but still competitive

Although the prices have gone up by way more than inflation, they still seem to be the most competitive......At least, in the searches that I have managed to conduct so far. Delivered on time, as always.

By from Unknown location on 27.09.2023 15:00

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Share your experience with other customers: write your own review

We have delivered over 4 million contact lens orders to satisfied customers.
The reason behind our success is simple: we always focus on exceeding our customer’s needs. Whatever, whenever, and wherever you want your contact lenses, we promise to deliver them in as timely a manner as humanly possible.
As an independent company, we can also provide the quality customer care that big corporations simply can’t. Perhaps this high-quality service is the reason why a whopping 90% of all our orders come from our own devoted customer base.
With roughly 4 million contact lenses now in stock, it’s pretty difficult not to find your ideal lens type on our website. Just a few of the contact lens brands we now offer include high-quality names like Alcon, Crystal, Bausch + Lomb, Acuvue, CooperVision, and Johnson & Johnson, just to name a few.

Contact Lenses at Low Prices! Worldwide Delivery and excellent customer support. Top Brand lenses, solution, glasses and more. Save money with our own branded Crystal Range. We have been selling online directly to customers for over 20 years, meaning you can save money with a name you can trust.

Additionally, we have a `no quibble` returns policy (even if you have ordered the wrong lenses by mistake!) on most items - but some restrictions do apply to returning open coloured lenses and toric lenses (lenses to correct astigmatism), which will not be refunded unless deemed faulty, in which case a replacement will be offered.